专题 19 话题分类写作模板背诵+投诉信（应用文写作）--2023年高考书面表达话题分类背诵范文

专题 19 分类写作模板背诵+投诉信（应用文写作）

目录：

1. 精选名校最新模拟试题
2. 书信写作话题分类背诵模板
3. 书信写作话题分类写作步骤
4. 书信写作话题分类高分佳句         

1.（2022年江苏省高三模拟）

假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs. Li 写一封投诉信，内容要点包括：

1.说明困扰你的问题； 2. 投诉的原因；3. 解决问题的建议。

注意：

1.词数80字左右；2.可以适当增加细节，以使行文连贯。

Dear Mrs. Li,

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours faithfully,

Li Hua

【答案】One possible version:

Dear Mrs. Li

I'm Li Hua, a neighbor living next to your house. I'm writing to express my dissatisfaction about the noise your daughter has been making recently.

The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. For one thing, as a high school senior, I'm engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard for me to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.

I sincerely hope that your daughter can adjust the time and place of practicing. I would appreciate it if you could solve the problem as soon as possible.

Yours faithfully,

Li Hua

【详解】本篇书面表达是一篇应用文，要求考生给邻居Mrs. Li 写一封投诉信，说明说明困扰自己的问题、投诉的原因以及解决问题的建议。

第一步：词汇积累

影响：affect→influence

忙于做某事：be engaged in doing sth.=be occupied with

集中注意力：concentrate on=focus on

困难的：difficult→hard

第二步：句式拓展

简单句变复合句

原句：I'm Li Hua, a neighbor living next to your house.

拓展句：I'm Li Hua, a neighbor who lives next to your house.

第三步：高分句式

[高分句型1]

The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study.（第一个that引导表语从句；it is…that…引导强调句；which引导非限制性定语从句）

[高分句型2]

For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.（although引导让步状语从句）

2.（2022年福建·高三福建省德化一中联考）

假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：

要点：1.写信目的；

2. 不满之处；

3. 表达期望（重新邮寄或退款）。

注意:1.书信内容包括以上要点；

2.词数80左右（书信格式已给出，不计入总词数）；

3.可适当增加细节，以使行文连贯。

Dear Sir or Madam,

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Lihua

【答案】

Dear Sir or Madam,

I’m writing to complain about the sports shoes which I bought from your website. This morning I received the shoes on time, but I regret to say that there’s something wrong with them.

Firstly, I’m pretty sure I asked you to send me a white pair. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a 40 size while you sent me a size 39, which is too small for me. Were I in it, I would get aching feet. And it is of such bad quality — one of them even gets loose thread.

My concern is whether you will return me the money or have the shoes replaced and I wonder who will pay the postage.

I am looking forward to your early reply.

Yours,

Lihua

【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表：

要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。

第一步：词汇积累

购买：buy→purchase

准时：on time→on schedule

担心：concern→worry

替换：replace→substitute for

第二步：句式拓展

同义句

原句：I’m writing to complain about the sports shoes which I bought from your website.

拓展句：I’m writing to complain about the sports shoes bought from your website.

第三步：高分句式

[高分句型1]

This morning I received the shoes on time, but I regret to say that there’s something wrong with them.（运用了that引导宾语从句）

[高分句型2]

To make things worse, I need a 40 size while you sent me a size 39, which is too small for me.（运用了while连接并列句，which引导非限制性定语从句）

3.（2022年全国·高三专题练习）

假如你是李华，在一家商店购得一台劣质电脑，然后与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：

(1)自我介绍；

(2)投诉的原因

(3)希望换一台新的电视机，否则全额退款。

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

【答案】

Dear manager,

I am Tom, one of your customers. I am writing to lodge a complaint about the poor quality of your product. The experience in your shop is a bitter disappointment to me.

For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement.

It is required that I should get a replacement, or I should receive a full refund. Thank you for your attention and I am looking forward to your early reply.

Yours,

Lihua

【导语】本文是一篇投诉信，李华购买了一台劣质电视机，向服务员申请售后，但遭到服务员的粗劣对待，就此事向经理写一封投诉信。

第一步：词汇积累

购买：buy→ purchase

摧毁：ruin→ destroy

替换：replacement→ substitution

回复：reply→ response

第二步：句式拓展

同义句改写

原句：The experience in your shop is a bitter disappointment to me.

拓展句：It is the experience in your shop that is a bitter disappointment to me.

第三步：高分句式

[高分句型1]

 For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (运用了which引导的非限制性定语从句)

[高分句型2]

 For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (运用了when引导的时间状语从句)

4.（2022年重庆南开中学校考模拟预测）

假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：

1. 反映存在问题；2. 提出解决方案。

注意：

1. 写作词数应为80左右；

2. 请按如下格式在答题卡的相应位置作答。

Dear Manager,

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Sincerely,

Li Hua

【答案】Dear Manager,

I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.

Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.

Sincerely,

Li Hua

【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。

第一步：词汇积累

遇到：come across→run into

购买：buy→purchase

严重地：seriously→severely

拒绝：turn down→refuse

第二步：句式拓展

合并简单句

原句：Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled.

拓展句：Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled.

第三步：高分句式

[高分句型1]

I am writing this letter to complain about some problems I have come across recently in your bookstore. (运用了省略关系词的定语从句)

[高分句型2]

Now, I'm wondering whether you can refund or exchange a new one for me. (运用了whether引导宾语从句)

5.（2022年重庆一中高三模拟）

假如你叫李华，最近在某个购物网站上购买了一件夹克，但在到货后发现夹克存在一些问题。请给该网站写一封投诉信，内容应包含如下要点：

1. 写信目的；

2. 投诉内容：夹克颜色和尺寸出错等；

3. 期望得到的解决方式。

注意：

1. 书信内容包括以上要点；

2. 词数80左右（书信格式已给出，不计入总词数）；

3. 可适当增加细节，以使行文连贯。

Dear Sir or Madam,

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

I am looking forward to your early reply.

Yours sincerely,

Li Hua

【答案】

Dear Sir or Madam,

I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time. I regret to say that there’s something wrong with it.

Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B, which is too large for me. Were I in it, I would be a clown. And it is of such bad quality—the zipper doesn’t work at all!

My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage.

I am looking forward to your early reply.

Yours sincerely,

Li Hua

【分析】本篇书面表达属于应用文，要求考生给某购物网站写一封投诉信，投诉在其网站购买的夹克颜色和尺寸出错并提出期望得到的解决方式。

第一步：词汇积累

遗憾：be sorry→regret

非常/相当：quite→pretty

邮寄：post→send

归还：give back→return

第二步：句式拓展

同义句

原句：I’m writing to complain about the jacket which I bought from your website.

拓展句：I’m writing to complain about the jacket bought from your website.

第三步：高分句式

[高分句型1]

The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. (邮寄的箱子一到，我就迫不及待地打开，却发现是红色的。)该句中，“The moment”引导时间状语从句，“only to find a red one”为动词不定式做结果状语。

[高分句型2]

 To make things worse, I need a size 170-88A while you sent me a size 175-92B, which is too large for me. (更糟糕的是，我需要170-88A的，而你给我的是175-92B的，这对我来说太大了。)该句中“while”作为并列连词，连接前后句，表转折关系；“which is too large for me”为非限制性定语从句。

[高分句型3]

Were I in it, I would be a clown.(如果我穿上，我就会是一个小丑。)该句使用了与将来事实相反的虚拟语气结构，且将虚拟条件句“if I were in it”中“if”省略，“were”置于句首，构成倒装句式。

6.（2022年全国高三专题练习）

假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：

1.空调不能正常运行；

2.浴室不干净；

3.晚上周围噪声很大，且不给更换房间；

4.服务员态度随意，漠不关心。

注意：1.词数100左右；

2.短文须包括所给要点，但不必逐句翻译；

3.可以适当增加细节，以使行文连贯；

4.文章的开头和结尾已给出，不计入总词数。

Dear Sir or Madam，

I am writing to complain about your hotel service. My parents and I had a terrible stay in Room 512.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Looking forward to hearing from you.

Yours faithfully，

Li Hua

【答案】

Dear Sir or Madam，

I am writing to complain about your hotel service. My parents and I had a terrible stay in Room 512.

Firstly, the air conditioner wouldn't work. When I asked the staff for help, no one came. Secondly, I found the bathroom rather dirty. What was worse, the noise outside was so loud that we were unable to sleep at night. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the hotel staff treated us in a very casual and indifferent manner.

For the above reasons, I have to say that the service in your hotel is completely unacceptable at so many levels. Therefore, I hope you can apologize and refund my money.

Looking forward to hearing from you.

Yours faithfully，

Li Hua

【导语】本篇书面表达属于应用文，假设考生是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信。

第一步：词汇积累

拒绝：refuse→ decline

希望：wish→ hope

收到某人来信： receive a letter from sb → hear from sb

令人惊讶的：astonishing→ surprising

第二步：句式拓展

简单句变复合句

原句：Secondly, I found the bathroom rather dirty.

拓展句：Secondly, What I found is that the bathroom is rather dirty.

第三步：高分句式

[高分句型1]

 When I asked the staff for help, no one came.（when引导的时间状语从句）

[高分句型2]

 What was worse, the noise outside was so loud that we were unable to sleep at night.（so…that引导的结果状语从句）

7.（2022年河北邯郸高三校考开学考试）

假定你是李华，你8月12日从网上买了一款新手机，结果刚用一天，就发现由于手机电池原因待机时间短且屏幕部分受损。请就此向网店店主Steve写一封投诉信，要点如下：

1.介绍购物情况；

2.反映存在的问题；

3.提出解决方案。

注意：1.词数80左右；

2.可以适当增加细节，以使行文连贯；

3.开头和结束语已为你写好

Dear steve,

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours sincerely,

Li Hua

【答案】

Dear Steve,

I am Li Hua, I feel bad to trouble you but I am afraid that I have to express my dissatisfaction with the cellphone I bought on August 12.

The reasons are as follows. In the first place, this phone has a short battery life, which is not satisfactory. In addition, some parts of the screen have been damaged, under these circumstances, I find it hard to use it.

I would appreciate it very much if you could exchange a new one for me. Besides, you should pay the postage, What’s more, I would like to have this matter settled by next Sunday.

Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Hua

【分析】这是一篇应用文。文章的主要内容是向网店店主Steve写一封投诉信。

第一步：词汇积累

Be afraid that…；express one’s dissatisfaction with；in the first place；a short battery life；under these circumstances；what’s more；would like to do sth.；have sth. done；look forward to

第二步：句式拓展

简单句变复合句

原句： In the first place, this phone has a short battery life. It is not satisfactory.

拓展句： In the first place, this phone has a short battery life, which is not satisfactory.

第三步：高分句式

[高分句型1]

使用了主从复合句，如：I am Li Hua, I feel bad to trouble you but I am afraid that I have to express my dissatisfaction with the cellphone I bought on August 12.中that引导宾语从句。

[高分句型2]

In the first place, this phone has a short battery life, which is not satisfactory.中which引导非限制性定语从句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。