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英语选择性必修 第四册Project教学演示课件ppt
展开1.我们经理昨天收到一名顾客关于服务的投诉。
2.如果你对所购商品不满意,我们保证全额退款。
Our manager received a cmplaint abut ur pr service frm a custmer.
If yu are nt delighted /satisfied/ happy with with ur purchase we guarantee t refund yur mney in full.
3.常言道,远亲不如近邻。
4.互相帮助去创造一个和睦的社区,是我们的责任。
As the ppular saying ges,distant relatives are nt as gd as clse neighbrs.
It's ur respnsibility t help each ther t create a harmnius cmmunity.
假定你是李华,最近在国外某购物网站上购买了一双鞋,但收到货后发现于你订购的鞋颜色不一致,快递延误,包装也不行,请你给该网站客服写一封电子邮件。内容包括:写信的目的//投诉内容//你的要求注意写作字数应在80左右。
Dear Sir /Madam,I'm writing t express my dissatisfactin with the pair f shes I purchased frm yur nline stre. I had rdered a pair f white shes, but I received a pair f black nes.what is wrse , there was week's delay in delivering the shes, which had been expected t arrive last Friday. What truly annyed me was the pr packaging f the shes. Fr the abve reasns, I demand that yu send a new pair f white shes t me as sn as pssible r I shuld be given a full refund. I'm lking frward t yur reply.yurs faithfullyLi Hua。
accunt the issue
express yur feelings
make yur requiremens
quarrelling
The ld man needs t use his walking stick every day and night ,but it creates a nise n the flr and disturbs the family living n the flr beneath him. The yung mther thinks he shuld try t keep quiet during her sn's study time. The ld man is very stubbrn and refused t d that,s they have been quarrelling ver this issue since last mnth.
Slutins Slutins
The cmmunity leader shuld ask them t have a nice cnversatin tgether and wrk ut a plan which supprts the ld man's right t use the walking stick as well as the mther's right t create a quiet envirnment fr her sn t study.
What are the factrs that bring abut a favurable cnversatin and better understanding between each ther?
the apprpriate style f cmmunicating; yur chice f wrds; yur bdy language; the value f empathy.
Make up a shrt play in grups. Prvide yur wn suggestins t create the shrt play. A: …B: …A: …B: …A: …B: ……
Implementatin
Create a shrt play
We can use apprpriate cmmunicatin styles t let the mther and the ld man express their pinins. We can als use bth language t shw hw the mther feels abut the nise and hw the ld man feels abut his needs. Mrever, the cmmunity leader can als use his r her bdy language t shw hw he r she feels abut the issue.
Present the shrt play in class.
Evaluate the utcme f this prject. the apprpriate style f cmmunicating; yur chice f wrds; yur bdy language; the value f empathy.Then vte n which shrt play is the best.
Hw t create a harmnius cmmunityfrm the perspective f a cmmunity leader
Make a prpsal
Hw t create a harmnius cmmunity
It seems unavidable fr us t meet with differences r arguements with ur friends,family members,r neighburs.when frictins cme abut,it is necessary t carry ut an effective cmmunicatins in stead f endless cmplaints even quarrels fr the benefit f prblems slving.Putting yurself int thers' shes ften brings unexpected utcmes.By lking at the situatin frm their perspective, yu can empathize with them easily and make a challenging cmmunicatin g smthly.Keep it in mind that it is ur Chinese traditinal virtue t respect fr the eldly and care fr the yung.We all want t live in a friendly and peaceful wrld ,full f lve. s let us shulder ur respnsibility t make a jint effrt t create a harmnius cmmunity.
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