高中高教版（中职）Structure说课ppt课件

这是一份高中高教版（中职）Structure说课ppt课件，共24页。PPT课件主要包含了说 课 流 程，教学过程，教学反思，学情分析，教学目标，学生课前准备，Task 1，Task 2，Task 3，Task 4等内容，欢迎下载使用。

本节课的教学内容是高等教育出版社出版的《英语》基础模块3（第二版）第四单元中的第一课时，本节课要求学生学习掌握顾客投诉时的词汇、句型以及投诉时描述的问题和对问题的处理方式，主要培养就某件事进行投诉和处理投诉的口语表达能力。
本课的教学对象是14级农艺班的学生，共51人,其中男生44人,女生仅7人,男女生比例严重失调，对于英语的学习积极性不高，且学生基础比较薄弱，有厌学情绪，甚至有疑虑和抵触的心理。这就要求老师耐心指导,设法创设情境,以培养学生的学习兴趣，从而提高学习效率。
1.学习并掌握词汇cmplaint, replace,refund,under 2.学会使用“’t wrk”，wrng with...”,“I’ll have t have ”等描述问题并寻求解决办法。
初步了解并掌握顾客投诉时描述的问题和对问题的处理方式。
学习初步的服务意识，能够以较专业的方法对待顾客投诉。
be disappinted at,
repair and s n.
“there is smething
1.顾客投诉所涉及的词汇和句型。2.顾客投诉时描述的问题和对问题的处理办法。
培养就某件事进行投诉和处理投诉的口语表达能力。
创设学习氛围激发学习欲望增强学习兴趣
创设问题情境培养问题意识促进思维发展
组织探究活动提高实践能力培养创新精神
坚持以“教师为主导，学生为主体， 任务为基础”的教学策略。
1.利用网络查资料，初步了解在商场客户与商家产生纠纷的有声文件或图文资料。 2. 预习课文，试读对话，初步了解文章大意。 3.让学生指出自己在预习课文时遇到的问题。
（详见附表:学生预习方案）
Lead-in(创设情境，引入新课）
Lk at the vide,just guess what’s wrng with them.
Situatin 1：
Lk and match.
a. It is brken.
b. It is the wrng size.
c. It is stained.
d. Sme cmpnents are missing.
Situatin 2
Think and list.
○ when peple get the wrng gds. ○ when there is sme quality prblem. ○ when peple are nt satisfied with the service. ○ when the clerk is nt plite. ○ when the gds are damaged. ○ when the gds are delayed. ○ when there is sth wrng with the gds.
Listen, read and underline.
Read and cmplete.再读对话，回答问题
1.Why des Tim g t the shp? 2.What’s wrng with the cell phne? 3.When des Tim buy it? 4.Hw des Tim like the cell phne? 5.Will the staff give Tim a refund r a replacement?
1. I bught this cell phne in yur shp but there seems t be sme prblem with the battery. 2.The pwer f the cell phne cannt last fr a whle day. 3.I bught it …and it’s still under guarantee. 4.I’m very disappinted at …. 5.We’ll get this cell phne exchanged fr yu in n time.
Guide and cmplete. (教师引导，学生思考)
Sentences training :
(1)I bught 这部手表in yur shp but it desn’t wrk very well. (2) This cmputer 有问题 and when I 玩游戏yesterday ,I fund it 总是死机 .(3) I bught it 两个月前 and it’s 仍在保质期内.(4) I’m very disappinted at 你们的售后服务 .(5) I’d rather 换一双鞋子 ,please .
Lk and talk. 两人一组，根据下面的图片，用所给句型对话。
A: I’ll have t have this _______________________________.
B: What is the prblem?
A: I bught this in yur shp but ______________________.
B: _______________________________________________.
Read and cmplete.
Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:
Gd mrning! Hw can I help yu, sir?I’ll have t have this TV _______ .What’s the prblem?I bught this TV in yur shp but there is ______ ______ with it.When did yu buy it?I bught it ne week ag. I’m very ___________ at its quality(质量).I’m srry. Wuld yu like a ________ ?N, I want t have this TV________.N prblem, sir. We’ll get it exchanged fr yu in n time(马上).Thank yu.
disappinted
smething wrng
Gd mrning! Hw can I help yu, sir?I’ll have t have_____ _____ ______.What’s the prblem?I bught this T-shirt in yur shp but _ _ __ __ _____ size .When did yu buy it?I bught it ne week ag. I’m very ___________ at its quality.I’m srry. Wuld yu like a ________ ?N, I want t ____ _ ________ .N prblem, sir. We’ll get it exchanged fr yu in n time.Thank yu.
the T-shirt replaced
it is f the wrng
have it replaced
Summary（课堂小结）
1)Key wrds＆expressins: battery,replace,damage,incnvenience,receipt,quality,refund,exchange,have…replaced,be under guarantee,be disappinted at and s n.2)Sentence patterns:a. … desn’t wrk and when I … yesterday ,I fund …b. I bught it …and it’s still under guarantee.c. I’m very disappinted at ….d. I’d rather have … replaced / get a refund.
1.Last week yu bught a new watch frm the super-market .But nw yu find it desn’t wrk well . S yu g t the supermarket t ask fr a refund .Make a dialgue with yur parter using what we have learnt in this the tasks 1、2、3 n page 29 n yur exercises bk.
本节课以我们生活中经常遇到的投诉问题为主线展开英语教学，在教学过程中通过创设情境，增强了学生的学习兴趣。在情境中引入问题，设置任务，调动学生的积极性，充分体现了学生的主体地位，同时利用信息化教学手段，增强了教学的直观性和趣味性。不足：通过教学反馈，本节课在某些问题的思考和解答过程中没有给学生足够的时间去认真思考和讨论，从而没有产生出“信息链”，有点急于求成，显得过于匆忙。