外研版 (2021)职业模块 服务类Listening & Speaking公开课ppt课件

这是一份外研版 (2021)职业模块 服务类Listening & Speaking公开课ppt课件，共19页。

What is the wman ding?
What des she d?
Lk at the picture and discuss tw questins:
shpping cart
custmer services
Listen and match the pictures with relevant expressins.
prduct reviews
Pre-listening
Discuss the fllwing questins in grups.
Which d yu prefer, shpping nline r in brick-and-mrtar stres?What are the prcedures f nline shpping?Have yu ever written prduct reviews nline? Give examples.
mde f payment
Read the wrds and expressins. Guess what will happen.
While-listening
Listen t the dialgue and check yur guess.
check yur guess

Listen again and fill in the blanks.
Wrk in pairs and have a rle play.
custmer & receptinist
Pay attentin t:prnunciatin f certain wrds;stress and intnatin; fluency.Get well-prepared first!
Wrk in grups and discuss:
What d yu usually buy nline, clthes, bks r electrnics? Share yur answer with yur classmates.
1. Wh said these wrds?2. What will the dialgue be abut?
What’s yur rder number?I’m srry t hear that.But we dn’t pay fr carriage. Can I make a suggestin?
Read and guess:
D. Can I make a suggestin?
C. But we dn’t pay fr carriage.
B. I’m srry t hear that.
A. What’s yur rder number?
Fill in the blanks with the given sentences.Listen t the dialgue and check answers.
Step 1Each student picks a rle card.
Step 2Frm new grups f three.
Step 3Each grup picks 1 situatin card and 1 prblem card.
Step 4Prepare a rle play.
Activity time:
Pst-listening
What tpic d we learn tday?
What are the new wrds and expressins?
What kind f prfessinal rles d yu meet?
What is the quality f a custmer service rep?
Any questins?
Each grup f three shts a vide intrducing hw t buy things n a ppular app and pst the vide nt the website. Share the vide in the next class.