高中考试英语07.应用文之投诉信

这是一份高中考试英语07.应用文之投诉信，共6页。试卷主要包含了词数100左右;2等内容，欢迎下载使用。
假设你是李华，你在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，你为此向经理写一封投诉信。
注意：1、词数100左右;2、信的开头和结尾已为你写好，但不计入总词数;3、可适当增加细节，以使行文连贯。
【参考范文】
May 18, 2020
Dear Manager,
Nw I am writing t tell yu that I bught a TV set frm yur shp several days ag. But when I brught it hme and turned it n, I fund it didn’t wrk prperly. S I tk it back t the shp and tld the assistant what had happened. T my surprise, yur assistant didn’t help me t slve the prblem. On the cntrary, he shuted at me rudely and refused t examine it.
I knw that yur shp enjys a high reputatin f gd service, s I bught the TV set in yur shp. But tday, I am srry t find that such service shuld have happened in yur shp and yur assistant didn’t seriusly think f the interests f custmers.
I hpe yu will lk int the matter and give me a reasnable explanatin. I am waiting t knw hw yu will deal with it. Thank yu fr yur cnsideratin and I am expecting an early reply.
Sincerely yurs,
Li Hua
1.投诉内容。一般放在信的开头。常用的表达法有：
I am writing t yu abut... which I received/bught ...
I am ging t cmplain abut ...
I am srry t have t return with this letter... which I received/bught...
2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：
When we checked..., we nticed...
When I tk... ut f the bag and examined... clsely, I fund...
When I unpacked... and tried t use it, it did nt wrk.
3.希望得到的结果。常用的表达法有：
Please let me knw what yu intend t d in this matter.
I am returning... under separate pst and lk frward t receiving a full refund f...
In view f the incnvenience that this has caused, I feel yu shuld...
必背模板
模板①
Date,
Dear …,
I am writing t cmplain abut…(交代具体的是由及其起因等)
I trust yu will take my cmplaints seriusly and... (交代自己的要求)If it is nt prperly settled, I wuld ask yu t give back my mney, r I wuld cmplain t the cncerned authrities.
Yurs sincerely,
(落款签名)
模板②
Date,
Dear …,
I am writing t infrm yu that I find…(所针对的物件等)unsatisfactry…..(简述事由及个人的要求等)
I hpe yu attach imprtance t this matter, and help settle it as sn as pssible.
Yurs sincerely,
...(签名)
思路点金
一、投诉信的具体细节
①首段：注意客观礼貌
a. 自我介绍;
b. 引出投诉内容
c. 表明目的要求。
②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯提出问题;
b. 提出改进建议，表明希望如何解决;
c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。
③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速恰当的解决;
b. 有时可就问题的解决限定时间;
c. 对有关人员的努力表示感谢;
d. 希望尽快得到满意答复。
二、投诉信的框架
文章的整体框架按照上述标准进行，具体到没一句的把握则如下：
第一部分：提出抱怨并表示遗憾
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am srry t truble yu but I am afraid that I have t make a serius cmplaint.
(2) 我很遗憾地告诉你投诉有关…….的事由。
I am srry t tell yu that there shuld be cause t cmplain abut …
(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate t cmplain, but ne thing is really disturbing nw.
(4)I’m writing t bring yur attentin t the prblems I have had with …
第二部分：阐述问题发生的经过
第三部分：指出问题引起的后果
(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次
The nise disturbs my sleep s that I can’t cncentrate n my wrk during thewrk time, and as a result, I have made several mistakes these days.
(2) 在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。
Fr me this envirnment is very difficult t make studies and I need a quiet rm.
第四部分：提出批评及处理的意见或敦促对方采取措施
(1) 我认为是你认识到……的时候了。
I think it’s high time that yu realized ….
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We knw that yu are nt generally careless, but we shuld like yur assurance that this will nt happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn yu that unless yu d smething abut the situatin, I will be frced t take legal actin.
(4) 坦率地所，我不再准备忍受这种状况。
Frankly, I am nt prepared t put up with the situatin any mre.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I wuld be very grateful if yu culd lk int the matter as sn as pssible. And I am lking frward t an early reply.
(6) I hpe yu will take steps t rectify(改正) this situatin sn.
(7) It is high time yu tk sme measures t slve…
(8) I sincerely hpe such things will never take place again.
(9) Yu must rectify the situatin, r I will take it t the curt.
(10) If yu can’t give me a satisfactry answer, I will cmplain it t the Cnsumer Assciatin
必背范文
假设你是李华，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。
注意：1、词数100左右;2、信的开头和结尾已为你写好，但不计入总词数;3、可适当增加细节，以使行文连贯。
【参考范文】
January 6th, 2020
Dear Mr. President,
I am writing t express my cncern ver the Library service n the campus.
As a majr in English, I find that mst f the bks in English in the library are utdated. S far, I have nt cme acrss a single bk published after 1995. As a result, we fail t get the latest infrmatin f academic develpment bth at hme and abrad. In additin, the light in the reading rm is far frm bright, which des harm t ur eyes. Wrse still, there is n air-cnditining and we are sweating heavily still while reading. Last but nt least, the newly develped electrnic infrmatin system des nt wrk well and needs further imprvement. A great number f bks shuld have been listed in the system.
There is n denying that the library has helped us a lt. But it is in urgent need f imprvement. When imprved, the library is certain t prvide much mre help with ur study.
Thank yu fr yur time. I am lking frward t yur reply.
Yurs sincerely,
Li Hua