应用文06投诉信写作模板及必备反诬-冲刺2022年高考考英语作文常考体裁押题预测
展开最后冲刺高考 应用文写作（六）—投诉信
写作模板及背诵范文
Dear ______,
①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______.
③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）.
⑧Thank you for your consideration and I will be looking forward to your reply.
1. 写作方法
①首段：注意客观、礼貌
a. 自我介绍；
b. 引出投诉内容；
c. 表明目的要求。
② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；
b. 提出改进建议，表明希望如何解决；
c. 拓展题目内容，尤其要强调问题不解决所带来的后果。
③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；
b. 有时可就问题的解决限定时间；
c. 对有关人员的努力表示感谢；
d. 希望尽快得到满意答复。
2. 写作流程图
提出抱怨并表示遗憾 |
阐述问题发生的经过 |
指出问题引起的后果 |
提出批评及处理的意见或敦促对方采取措施 |
第一部分：提出抱怨并表示遗憾
套语：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2) 我很遗憾地告诉你投诉有关……的事由。
I am sorry to tell you that there should be reasons to complain about …
(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
第二部分：阐述问题发生的经过
套语：无
第三部分：指出问题引起的后果
套语：
(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经出了好几次错。
The noise disturbs my sleep so that I can’t concentrate on my work during the work time, and as a result, I have made several mistakes these days.
(2) 在这样(嘈杂)的环境下我无法进行研究，我需要一间安静的房间。
For me, this environment is very difficult to make studies and I need a quiet room.
第四部分：提出批评及处理的意见或敦促对方采取措施
套语：
(1) 我认为是你认识到……的时候了。
I think it’s high time that you realized …
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We know that you are not generally careless, but we should like your assurance that this will not happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn you that unless you do something about the situation, I will be forced to take legal action.
(4) 坦率地说，我不再准备忍受这种状况。
Frankly, I am not prepared to put up with the situation any more.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.
Writing1
假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod touch播放器。但是你发现收到的商品存在以下问题：
1.订购的播放器内存是64GB，而收到的播放器内存是32GB；
2.订购的播放器是蓝色的，而收到的是黑色的；
3.播放器的包装盒已损坏。
请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。
注意：信的开头和结尾已经给出，不计入总词数。
参考词汇：内存 RAM
Dear Sir or Madam,
I am Li Hua,a consumer from China. I am writing to complain about your poor service.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
Writing2
假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根据下列要点，给该公司经理写封投诉信。
【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。
【要求】希望公司尽快给予答复： 或调换产品，或负责退款。
Dear manager,
I’m writing to you for the camera I bought last month while I was travelling in your country.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank you for your consideration.
Sincerely yours
Li Tao
【范文】 Dear manager, I’m writing to you for the camera I bought last month while I was travelling in your country. When I came back from New York, I found the pictures I had taken in America couldn’t be shown clearly on the computer screen. I wanted to have it repaired in the fixed repairing place, but they couldn’t manage to do that. At last I had to ask some experts in this field for help, and they said it was a problem of quality. Worse still, they said that it couldn’t be repaired in any shop. Therefore, I required that your company should exchange a good one for me immediately. Or please return the money to me. Please tell me your answer to my request, so that I can decide whether to buy another one. Thank you for your consideration. Sincerely yours Li Tao |
Writing3
假设你是Andrew，于2017年4月7日在购书网站lovereading.com上购买了The Call of The Wild一书。今天收到后发现：
1. 书籍有缺页，封面破损；
2. 递送超时一周。
请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【范文】 To whom it may concern, My name is Andrew. I feel bad to trouble you but I have to make a complaint about the unpleasant online shopping experience on the lovereading. Com, which used to be my most reliable e-bookstore. On 7th April, 2017, I bought the novel THE CALL OF THE WILD on the website. Unexpectedly, it was one week later when the book was delivered. What’s more, when I opened the parcel, I found several pages of the book missing. You can probably imagine how disappointed I was at that moment. I do hope that there will be a replacement as soon as possible and I can receive it on time. Above all, good service leads to booming business. I believe you will take my case seriously and I am looking forward to your reply. Yours, Andrew |
Writing4
假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.·陈述写信原因；
2·投诉内容：
(1)航班延误了7小时；
(2)登机后的不愉快经历；
(3)托运的行李箱被损坏。
3·提出你的要求。
参考词汇：托运行李：check-in Luggage
注意：
1．词数100左右。
2．可以适当增加细节，以使行文连贯。
Dear Sir or Madam:
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
Writing5
假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：
1.投诉内容；
2.要求重新邮寄或退款；
3.询问应由谁承担邮寄费用。
注意:
1.书信内容包括以上要点；
2.词数100左右(书信格式已给出，不计入总词数)；
3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but__________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I am looking forward to your early reply.
Yours sincerely,
Li Hua
【范文】 Dear Sir or Madam, I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but I regret to say that there’s something wrong with it. Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality — the zipper doesn’t work at all! My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage. I am looking forward to your early reply. Yours sincerely, Li Hua 这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。 |
Writing6
假如你是Jim，现在在英国留学，你校的校车服务令学生很不满意，请你以一名学生的身份用英语给学校负责人写一封投诉信。投诉内容如下：
1.校车不到站停车；
2.不按时发车。
注意:
1.说理充分，客观礼貌；
2.词数100左右。
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