2021年高考英语写作分类精粹 （7）投诉信（新高考）

这是一份2021年高考英语写作分类精粹 （7）投诉信（新高考），共6页。试卷主要包含了 提出解决问题的具体要求，审时态，审人称，5 shes instead等内容，欢迎下载使用。

1.假设你是李华，在一家网店购买了一件羽绒服。昨天收到后发现羽绒服后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家Miss Mary写一封投诉信。内容包括：
1. 描述羽绒服的质量问题；
2. 提出解决问题的具体要求。
注意：
1.词数80左右；
2.可适当增加细节，以使行文连贯。
参考词汇：羽绒服dwn jacket
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2.假定你是Andrew，于2017年4月7日在购书网站lvereading. cm上购买了 The Call f the Wild —书。今天收到后发现：
1. 书籍有缺页，封面破损；
2. 递送超时一周。
请就此事用英语给lvereading. cm写一封投诉信，并提出你对该网站改进服务的建议。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3.假如你是李华，今年双十一你网购了一件物品，但是没有按时收到，而且物品有质量问题。于是你决定向店家的客服(Custmer Service)写信投诉。
内容包括：
1.投诉的内容；
2.对你造成的影响；
3.索赔要求。
注意：
1.词数80左右；
2.可以适当增加细节，以使行文连贯。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4.假如你是李华，是某英语学习网站的注册会员，但最近在使用该学习网站时发现一些不太满意的地方。因此，给该网站英语顾问Mike先生写一封投诉信，内容包括:
1.投诉原因；
2.提出建议。
注意：
1. 词数在80左右；
2. 可适当增加细节，以使行文连贯；
3. 开头和结尾已为你写好，但不计入总词数。
Dear Mr. Mike,
I've recently signed up fr yur English learning website. _____________________________ _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs respectfully,
Li Hua
5.假设你叫李华， 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给网站写一封投诉信， 包括以下内容：
1.写信的目的；
2.投诉内容：
3.要求：重新邮寄或退款；
4.询问：若寄回，谁承担寄费?
注意：
1.词数80左右；
2.可以适当增加细节，以使行文连贯；
3.开头语已经为你写好。

Dear Sir,
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website._____

Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua

答案以及解析
1.答案：
Dear Miss Mary,
I am writing t cmplain abut the dwn jacket I purchased frm yur nline stre recently.
When checking the jacket, I fund an bvius hle n the back. I dialed yur service number several times, nly t find it was busy, making me extremely annyed. I'd like yu t either change it fr a new ne r give me a full refund. By the way, hw shall I send this jacket back t yu?
Lking frward t yur early reply.
​Yurs,
Li Hua

2.答案：
T whm it may cncern,
My name is Andrew. I feel bad t truble yu, but I have t make a cmplaint abut the unpleasant nline shpping experience n yur website lvereading, cm.
On April 7th, 2017, I bught the nvel The Call f the Wild n the website. Unexpectedly, it was ne week later that the bk was delivered. What’s wrse, when I pened the parcel, I fund the cver brken and several pages f the bk missing. Yu can prbably imagine hw disappinted I was at that mment.
I d hpe that there will be a replacement as sn as pssible. I believe yu will take my case seriusly and I am lking frward t yur reply.
Yurs,
Andrew
解析：本文是一封投诉信,文章第一段开门见山地点明了写信的缘由;第二段介绍了所购图书的情况,表达了不满;第三段说明了自己希望对方如何解决。文章要点齐全,结构完整,语言精炼。此外,文中运用了多个高级句式和精彩词汇,如hw引导的宾语从句;体现感情变化的词汇和短语feel bad, unexpectedly;衔接前后内容的过渡语What’s wrse等,这些句式和词汇反映了灵活运用语言的能力。
3.答案：
Dear Custmer Service,
I’m writing t make sme cmplaints abut the cmputer I bught in yur stre.
Much t my regret, the cmputer I rdered frm yur stre n Nvember 11 finally arrived last Sunday, ten days later than expected. Besides, the cmputer can’t be prperly shut dwn. Obviusly, yu didn’t carefully examine it befre yu sld it.
I sincerely hpe that yu will replace this cmputer as sn as pssible. If this is nt pssible, I will have n chice but t insist n a full refund.
Yurs truly,
Li Hua

4.答案：
Dear Mr. Mike,
I've recently signed up fr yur English learning website. But when I used yur website, I fund sme prblems t be slved. Therefre, I’m writing t yu.
First f all, sme cntent is relatively ld. That's t say, it's nt updated in time, which will affect ur interest in learning. Secndly, there are sme reading materials that are nt prper fr us middle schl students. Eventually, as a famus website, yur service shuld satisfy us users.
I sincerely hpe that yu shuld listen t me carefully and imprve yur website.
Yurs respectfully,
Li Hua
解析：
审题分析
1.审体裁:文章体裁属于应用文之投诉信;
2.审布局:语篇布局要巧妙,过渡须自然,合情合理;
3.审语句:语句要委婉,以利于被投诉人虚心接受;
4.审立意:为英语学习网站办得更好,受众得到更好的服务;
5.审逻辑:根据英语表达的需要,对要点进行梳理整合,选择恰当的句型表达;
6.审时态:以一般现在时为主,适当使用一般过去时、现在完成时及一般将来时;
7.审人称:投诉人用第一称,投诉对象用第二人称。
思路点拨
1.简单介绍自己写信的目的;
2.说明上网站学习过程中发现了问题;
3.将这些问题向该网站的英语顾问Mike先生进行投诉;
4.将写信的目的、发现的问题、投诉的理由进行有效的整合;
5.主要结合自身的感受,适当地将内容进行升华;
6.—定要联系自我实际体验并对网站提出可行性建议。
高分揭秘
短文结构清晰,要点齐全,语言流畅,使用了较高级的词汇: write t, first f all, relatively, be updated in time, aflect ne’s interest in,be nt prper fr,listen t等。文章中句式变化层出不穷,如when引导的时间状语从句,there be结构,that引导的宾语从句, which引导的非限制性定语从句等,这些多样化句式的精准表达给文章增添了很多亮点。本题满分15分,本文得14分。
5.答案：
Dear Sir,
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website. What I rdered was a pair f black size-nine shes but I received a pair f white, size-8.5 shes instead. Wrse still, there was a ten-day delay in delivering my shes, which shuld have been received n April 10.
Fr the abve reasns, I demand either a new pair f black size-nine shes be psted t me immediately r I be given a full refund. Als, if I send back the wrng shes, will yur cmpany pay fr the pstage?
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua
申购情况
实际情况
颜色
黑色
白色
号数
9
8.5
到货日期
4.10日
4.20日