2024届高三英语基础写作课件：投诉信-网上买东西

这是一份2024届高三英语基础写作课件：投诉信-网上买东西，共33页。PPT课件主要包含了投诉信等内容，欢迎下载使用。
文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1. 表明写信目的；2. 投诉的具体原因；3. 希望得到的结果。
假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题，请就此向网店客服写邮件投诉。要点如下：1. 陈述写信目的；2. 投诉内容；3. 提出你的要求。
审题：1. 体裁：投诉信，对网购货物表达不满。2. 人称：第一/ 二人称3. 时态：购物情况—过去时；存在问题—现在时； 解决方案—现在/ 将来时4. 要点：1) 介绍购物情况； 2) 反应存在问题。 3) 提出解决方案5. 语气 (读者意识)：坚决又不能过激，要有理有据，礼貌得当
Structure: Paragraph 1: State the prblem and the purpse f this letter I purchased ... T my s I have t ... I purchased... Regretful t find sme terrible prblems existing here, I’m writing t draw yur attentin t them.I feel bad t bther yu but I’m afraid that I have t express my dissatisfactin/ disappintment abut... I am writing t express my strng dissatisfactin with the terrible experience f purchasing bks frm yur nline shp.I’m writing t make a cmplaint abut ... because ...
1. 我很抱歉地告诉你一件令人不愉快的事。 I regret/ am regretful t infrm yu f the fllwing unpleasant situatin. 2. 虽然我很不情愿，但我很不高兴/不满意/失望/... Reluctant as I was, I was displeased/ distressed / disturbed/ dissatisfied /disappinted... 3. 这个产品有几个方面都不令人满意，我写信来澄清情况并寻求解决方案。 This prduct has been unsatisfactry in several respects, s I’m writing t clarify the situatin and reach fr a slutin.
提出强烈的不满cmplain abut/ f sth bring/ vice/ make/ file/ ldge/ submit ne’s bitter/ serius cmplaint abut... 忠实的顾客a lyal /faithful custmer 常客a regular/ frequent custmer老客户a lngtime custmer
Dear Sir, I am Li Hua, a frequent custmer in yur nline shp. I have been cntent with the bks yu have sld and yur excellent service, but nw I’m writing t draw yur attentin t the awful experience f purchasing bks frm yur nline shp am writing t express my strng dissatisfactin with the terrible experience f purchasing bks frm yur nline shp recently.
Para 2: Existing prblems and suggestins 总起句：There are sme serius prblems that deserve yur clse attentin. Fr ne thing, ...; fr anther, , … What’s wrse, …. Wrse still, …
投诉的问题：(问题+影响)The bks are prly printed,which makes it difficult fr me t recgnize the wrds and spil my experience f reading. Sme pages are missing, which vershadws my pleasure f... The bks are s prly packed up that the cver f ne bk is trn.There are dirty spts in it due t pr transprtatin, which greatly deprives me f the pleasure... It is nt the right versin I rdered. What I expected is the ne which ...
解决方案 T imprve the situatin, it is advisable t take sme effective measures. First f all, …. In additin, … Furthermre,… Taking all things abve int cnsideratin, I request that yu shuld...
采取行动take actin/ measures/ steps解决这件事:get this matter settled/ reslve this prblem 以最快的速度:with all pssible speed请你重视/ 注意Sth. call t yur immediate attentin
全额退款/ 退货refund the purchase price t me return the bksask fr/ demand/ claim a full refundreturn my purchase fr a full refund 重新寄送一套新书deliver a new set f bks t me
我觉得你应该向我们道歉。I believe that an aplgy is due t us / yu we us an aplgy.我觉得这东西修理/ 更换，费用由你方承担。It is my understanding that it will be repaired/ replaced at yur expense.
投诉信的结尾I hpe that the authrities cncerned will cnsider my suggestins and imprve the situatin as best as they can.I trust that yu will cnsider this matter seriusly and make an effrt t prevent the recurrence f this kind.I wuld appreciate it if yu culd give due attentin t the matters. Thank yu fr yur time.
我相信我们能把这个问题解决到双方都满意的程度。I’m cnfident that we can reslve this matter t ur mutual satisfactin. 如果您能尽快解决这个问题，我将不胜感激。Anything yu can d t speed matters up/ reslve this prblem will be highly appreciated. 期待这个问题能尽快解决，期待你的及时回复。Hpefully the prblem will be well settled. Lking frward t yur timely reply.
Hw t plish yur sentences:1. (普通句) S far I have nt received the bks which I rdered three weeks ag. Yu tld me it wuld arrive within a week. （改成无灵主语和被动句）升级句：My rder fr the bks, placed three weeks ag, has nt yet been received. I was tld t expect them within a week. 2. (普通句) I was s disappinted when I unpacked the package, which was s prly packed that the bks in it were damaged.（用imagine改写）升级句：Imagine my disappintment when
3. (普通句) I phned yur service department several time, but it didn’t help.（改成无灵主语）升级句: Several phne calls t yur service department have been unhelpful.4. (普通句) I wuld appreciate it if yu culd reply t me t remedy it and prmise this wuld nt happen again. （用nt nly als 改写）升级句: I wuld appreciate hearing frm yu immediately n what we can d, nt nly t remedy it but als t ensure that this wn’t happen again.
Dear sir r madam, I feel bad t cmplain but I am afraid that I have t d s fr the terrible experience f purchasing bks frm yur nline shp. I rdered a set f Bkwrm Series n yur website tw weeks ag, but I didn’t receive them until yesterday. And much t my disappintment, the bks are s prly packed up that the cver f ne bk is trn. T make matters wrse, it is nt a cmplete set, as I find ne bk missing. I am srry t have received such pr service, and I believe I have every right t ask yu t address this prblem. I hpe that yu either return my mney r deliver a new set f bks t me. Besides, I’d like t be infrmed f the prcess f yur dealing with my cmplaint. Lking frward t yur reply.Yurs Sincerely,Li Hua
常用语块1. 抱怨 ________________________2. 表达不满 ________________________3. 忍受 ________________________4. 对……满意 ________________________5. 糟糕的服务 ________________________
cmplain abut
cnvey/ express ne’s dissatisfactin
be cntent/ satisfied with
put up with/bear
6. 采取措施 ________________________7. 解决问题 ________________________8. 预防……发生 ________________________9. 调查此次事件 ________________________10. 以粗鲁的方式 ________________________
take measures
deal with/slve the prblem
prevent…frm happening
investigate/ lk int the matter/incident
in a rude manner
11. 向……道歉 ______________________12. 出乎意料 ______________________13. 不用说 ______________________14. 尽快 ______________________15. 把某事牢记在心 ______________________
bear sth. in mind
make an aplgy t…/aplgize t…
ut f ne’s expectatin
needless t say
as sn as pssible
套用句式我写信是投诉关于……2. 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。
I have been cntent/ satisfied with yur service fr years but I am writing t express my dissatisfactin abut…
I am writing t cmplain abut…
3. 我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……
There are sme main reasns why I am nt cntent with… At first, … What’s wrse, … Eventually, …
I sincerely hpe that/ It is my sincere hpe that yu will lk int/ investigate the matter/ incident seriusly and prper measures shuld be taken t prevent such an incident frm happening again.
I wuld appreciate it very much if yu culd take measures t deal with/ tackle the prblem as sn as pssible.
4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激不尽。
假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。2. 要求：餐厅赔礼道歉。
Dear Sir, I am Li Hua, a frequent custmer in yur restaurant. I have been pleased with yur excellent service fr years but nw I’m writing t express my dissatisfactin abut the pr service f yur waiters. Last Saturday, I went t yur restaurant t have lunch but I had an awful experience. When having beef ndles, I suddenly fund there were tw flies in them, which disgusted me a lt. S I asked the waiter t change anther dish. Out f my expectatin, he didn’t change it but said in a rude manner that he was t busy t slve the prblem. Needless t say, such a way f treating custmers is unacceptable. It’s my sincere hpe that yu can investigate the matter seriusly and make a frmal aplgy t me. I lk frward t a better service next time.Sincerely yurs,Li Hua
假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1. 司机的不文明行为 (大声讲话、紧急刹车、态度粗鲁等)。2. 希望尽快查清此事。
Dear Sir, I am Li Hua. I am writing t cmplain abut ne f yur bus-drivers’ imprper and rude behavirs. Last Sunday, I was taking the N. 102 bus whse driver nt nly kept n talking with a man ludly but als drve very fast. S sme passengers advised him t cncentrate n driving, but he didn’t pay any attentin. What’s wrse, he drve even faster. Then anther passenger culdn’t bear it, asking the driver t keep the passengers’ safety in mind. But the driver stpped the bus s suddenly that all the passengers nearly lst their balance. Hwever, he didn’t aplgize but said rudely “It’s nne f yur business.” I sincerely hpe yu can investigate this incident and prper measures shuld be taken t prevent such an incident happening again.Sincerely yurs,Li Hua
Dear Sir, I am Li Hua. I am writing t cmplain abut ne f yur bus-drivers’ imprper and rude behavirs. Last Sunday, I was taking the N. 102 bus whse driver nt nly kept n talking with a man ludly but als drve very fast. S sme passengers advised him t cncentrate n driving, but he didn’t pay any attentin. What’s wrse, he drve even faster. Then anther passenger culdn’t bear it, asking the driver t keep the passengers’ safety in mind. But the driver stpped the bus s suddenly that all the passengers nearly lst their balance. Hwever, he didn’t aplgize but said rudely “It’s nne f yur business.” I sincerely hpe yu can investigate this incident and prper measures shuld be taken t prevent such an incident frm happening again.Sincerely yurs,Li Hua