专题14 投诉信(课件)-2026年高考英语写作模板 素材三轮冲刺专题讲练（全国通用）

专题14 投诉信-2026年高考英语写作模板 素材专题讲练（全国通用）题型分析 投诉信是人们在遇到一些不文明现象、所购商品质量差、或对服务不满意等情况下解决问题的一个方法。投诉信一般包括三方面内容。1.表明写作目的，投诉的内容。2.投诉的具体原因3.解决方案、希望得到的结果1. 写作目的：就某一问题（如商品质量、服务质量、环境卫生等）向相关个人或机构进行投诉，并希望得到解决（退款、道歉、改进等）。2. 核心要素： · 问题描述清：客观、准确地描述问题的时间、地点、人物和事件。 · 后果阐述明：说明该问题给你或他人带来的不便、损失或困扰。 · 诉求提出准：明确、合理地提出你的解决方案或补偿要求。 · 语气把握度：语气应坚定、有理有据，但避免使用攻击性或过于情绪化的言辞。思维导图第一段：自我介绍(表明身份)+写信目的（表达投诉）第二段：说明投诉的原因+提出解决方案第三段：结尾希望给予考虑，尽快回复（表达期望）经典三段式模板Paragraph 1: 表明身份 & 开门见山提投诉I am writing this letter to express my strong dissatisfaction/ disappointment about/with... (投诉主题) that I experienced on... (日期) at your... (地点).As a regular customer of your store/ a student of this school, I feel compelled to bring this matter to your attention.【译文】：我写这封信是为了表达我对……（日期）在您……（地点）经历的……（投诉主题）的强烈不满/失望。作为贵店的一位常客/本校的一名学生，我觉得必须让您知晓此事。经典三段式模板Paragraph 2: 详细描述问题 & 阐述后果 (核心段落)The main problems are as follows. Firstly, ... (问题一). To make matters worse, ... (问题二). This situation has caused me great inconvenience. For one thing, ... (具体后果一). For another, ... (具体后果二).I had expected much better from a... (知名商店/机构等).【译文】主要问题如下。首先，……（问题一）。更糟的是，……（问题二）。这种情况给我带来了极大的不便。一方面，……（具体后果一）。另一方面，……（具体后果二）。我本期待像您这样……（知名商店/机构等）会有好得多的表现。经典三段式模板Paragraph 3: 提出诉求 & 期望回复Given the situation mentioned above, I believe it is reasonable for me to request... (具体诉求，如：a full refund/ a replacement/ a formal apology).I would appreciate it if you could look into this matter and give me a prompt reply at your earliest convenience. I am looking forward to your solution.【译文】：鉴于上述情况，我认为我要求……（全额退款/换货/正式道歉）是合理的。如果您能调查此事并尽快给我回复，我将不胜感激。我期待您的解决方案。①Dear Sir or Madam ②To whom it may concern(致相关人士，致启者), I am Li Hua, one of your customers，writing to make a complaint about（表明身份和写信目的）……… （简要介绍情况）. And much to my disappointment,………（投诉问题一）. To make matters worse/what’s worse, …………（投诉问题二）. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I do hope that you either return my money or deliver a new one that works well to me as soon as possible.(商品类) （提出解决方案）Besides, I’d like to be informed of the process of your dealing with my complaint.I would appreciate it if you could take my complaint seriouly . Looking forward to your early reply. （结尾表达期望） Yours,Li Hua万能模板场景一：商品投诉（网购/实体店）· 问题：商品损坏、与描述不符、质量差、发货延迟。· 素材库： · 描述问题：The item I received was broken/severely scratched. (我收到的商品是破损的/有严重划痕。) · 与描述不符：The actual product differs significantly from the description and pictures on your website. (实际产品与您网站上的描述和图片严重不符。) · 质量差：The quality of the product is far below standard and broke after only a few days of use. (产品质量远低于标准，仅使用几天后就坏了。) · 诉求：I would like to request a full refund/a replacement with a new one. (我要求全额退款/换货。)场景二：服务投诉（餐饮/酒店/旅行社）· 问题：服务态度差、环境脏乱、设施故障、虚假宣传。· 素材库： · 服务态度：One of your staff members was incredibly rude and impatient when I asked a question. (当我询问问题时，您的一名员工态度极其粗鲁且不耐烦。) · 环境卫生：The environment was far from clean, with dirty tables and floors. (环境极不卫生，桌子和地板都很脏。) · 设施问题：The air conditioner in my room was out of order, which made it unbearable to stay in. (我房间的空调坏了，让人无法忍受。) · 诉求：I demand a formal apology from the staff involved and a partial refund for the poor experience. (我要求相关员工正式道歉，并因这次糟糕体验给予部分退款。)场景三：公共设施与校园投诉· 问题：图书馆占座、食堂卫生/价格、噪音污染、体育设施损坏。· 素材库： · 占座问题：The "seat occupying" phenomenon in the library is very serious, making it difficult for genuine students to find a seat. (图书馆“占座”现象非常严重，使得真正学习的学生很难找到座位。) · 食堂问题：I found a foreign object (如：a fly) in my food from the canteen. (我在食堂的饭菜里发现了异物（如：苍蝇）。) · 噪音问题：The construction noise during the noon break has severely disturbed our rest. (午休时的施工噪音严重干扰了我们的休息。) · 诉求：I urge you to strengthen management and post notices to remind students. 写作方法第一段：自我介绍(表明身份)+写信目的（表达投诉）第二段：说明投诉的原因+提出解决方案第三段：结尾希望给予考虑，尽快回复（表达期望）高分亮句 & 升级技巧1. 开头句升级：· 平淡：I want to complain about...· 高分：I am writing to bring to your attention a most unpleasant experience I recently had at your establishment. (我写信是想让您注意我最近在贵机构经历的一件非常不愉快的事情。)应用文写作：投诉信第一段：自我介绍(表明身份)+写信目的（表达投诉）1.自我介绍I’m Li Hua, a senior school student/one of your customers/a member of your club.我是李华，一名高中生/你们的顾客之一/你们俱乐部的一员2.写信目的①I’m writing to make a complanit about/complain about…我写信是为了投诉…②I’m writing to express my dissatisfaction with sth. 我写信为了表达对…的不满③I feel bad to trouble you but I’m afraid that I have to make a complaint about…很不想给你添麻烦，但是，恐怕我不得不对…进行投诉④Dissatified with your poor service, I couldn’t feel more annoyed so I can’t help but make an immediate complaint.我对你们差劲的服务不满意，我生气得只得立即投诉。高分亮句 & 升级技巧2. 描述问题句式多样化：· Not only was there... but also... (不仅存在……问题，而且还有……)· I was appalled to find that... (我惊恐地发现……) - 表示震惊· Contrary to what was promised, ... (与承诺的相反，……)第二段：说明投诉的原因+提出解决方案1.投诉原因There are some reasons why I am not satisfied with…(your service/goods)There are some problems that I hope to bring your attention.It’s a pity that your goods and service have the following unacceptable/unbearable problems.很遗憾你们的产品和服务有以下令人难以接受的问题To begin with, much to my disappointment,… （投诉原因一）To make matters worse/What’ s worse, …（投诉原因二）2.解决方案Therefore, I’d like you to do sth/I require you to do sth/I demand that you (should)+do(动词原形) as soon as possible.Taking all things above into consideration, I request that you either …or… 考虑到以上情况，我要求你们要么…要么…For example: I am sorry/upset to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either give me a full refund(全额退款) or deliver（寄送，投递） a new one to me as soon as possible.In addition, I hope that you can avoid/prevent/stop the problem from happening again. 此外，我希望你们能避免此类问题再次发生。I would like to have this matter settled by+日期 (我希望这件事情在…前被解决)Besides, I’d like to be informed of the process of your dealing with my complaint. 我想要被告知你们处理我投诉的过程。In addition, I hope that you can avoid/prevent/stop the problem from happening again. 此外，我希望你们能避免此类问题再次发生。高分亮句 & 升级技巧3. 阐述后果的升级表达：· 平淡：It was bad for me.· 高分：This has not only caused me significant inconvenience but also resulted in unnecessary financial loss. (这不仅给我带来了极大的不便，还造成了不必要的经济损失。)· 高分：It has greatly undermined my trust in your brand. (这极大地动摇了我对贵品牌的信任。)高分亮句 & 升级技巧4. 提出诉求的升级表达：· 平淡：You should fix this.· 高分：To compensate for the inconvenience caused, I believe a full refund would be the most appropriate solution. (为了补偿所造成的不便，我认为全额退款是最合适的解决方案。)· 高分：I expect to receive your response and a proposed solution within... days. (我期望在……天内收到您的回复和解决方案。)高分亮句 & 升级技巧5. 结尾句升级：· 平淡：Please reply soon.· 高分：I trust that you will give this matter your immediate attention and look forward to a satisfactory resolution. (我相信您会立即关注此事，并期待一个令人满意的解决方案。)第三段：结尾希望给予考虑，尽快回复（表达期望）I would appreciate it if you could take my complaint seriouly（认真对待我的投诉）/take my complaint into considerartion/account（考虑我的投诉）/give/pay due attention to this matter(给予此事应有的重视).I do hope you will take my complaint seriously and spare no effort to settle the problem.I am looking forward to your early reply. 期待你早日答复。温馨提示1. 保持客观：用事实说话，避免过度情绪化。2. 证据意识：在题目允许的范围内，提及发票号、订单号、日期等具体信息，增加可信度。3. 诉求合理：提出的要求应在对方能力范围内且合乎情理。4. 检查格式：确认称呼、结尾敬语和署名是否正确。真题链接【2008湖北卷】假设你是李华你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。要点:1.问题:手机不响铃，不能发短信;该产品已售完，无法更换。型号新，无配件，无法维修。2.要求:公司应尽快予以更换。Dear Sir:I'm writing to you for the mobile phone bought on 20th Apr.2008 at the Tele.Mall in Wuhan ,P.R.China.I contected the saleswoman but the problem of my phone could not be effectively solved.(Introduction 写信目的：投诉、表达不满/困惑、反应情况等)The main problems are as followes. First,the mobile phone does not ring and the message cannot be sent out. Second, all the mobile phones of the same model were sold out, so it is impossible for me to exchange a new one. Third, since the pnone is a new model, there are no spare parts available, and therefore, it cannot be fixed at the local stores. A mobile phone is a important tool in my daily life.(Body 反应情况/投诉的原因/事情的后果/希望得到的结果)Therefore, I require that you send me a new one of the model within a month. Thank you for your consideration.(Closing希望问题得到解决)Sincerely  yoursLi Hua专题14 投诉信-2026年高考英语写作模板 素材专题讲练（全国通用）