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专题六 书面表达 14 投诉类---高考英语精选考点专项突破 （原卷版+解析版）
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这是一份专题六 书面表达 14 投诉类---高考英语精选考点专项突破 （原卷版+解析版），文件包含专题六书面表达14投诉类---高考英语精选考点专项突破教师版docx、专题六书面表达14投诉类---高考英语精选考点专项突破学生版docx等2份试卷配套教学资源，其中试卷共30页， 欢迎下载使用。
投诉信常用于解决诸如消费者权益受损、正常生活受到干扰等问题，要直截了当地表明自己的诉求，不能拖泥带水。其结构一般如下：
①、自我介绍并说明投诉问题
②、给出投诉原因
③、提出解决方案，希望问题能够得到解决
素材精粹
【高分句型】
首段：写信目的
I am writing t infrm yu f my dissatisfactin
我写信告诉您我对…的不满。
I have been a devted regular custmer f yur stre fr years,but ne thing happening recently dissatisfied me. 多年来我都是贵店忠实的常客，但最近发生的一件事让我不满意。
主体部分：投诉原因
Firstly,I had much difficulty./truble in... 首先，在……方面，我碰到了许多困难。
2 .It desn't wrk s well as yu describe in yur advertisement.
它不像你在广告中描述的那么好用。
3.This errr put us in a difficult situatin,as we had
这个错误使我们陷入困境，因为我们不得不…
尾段：提出解决办法，希望得到答复
Culd I please ask yu t lk int these matters in detail?
我能请您详细调查一下这些事情吗？
I hpe yu can deal with the prblems as sn as pssible and make up fr my lss.
我希望您能尽快处理问题，弥补我的损失。
I'm afraid that if these cnditins are nt met,we may be frced t take legal actin.
如果这些条件得不到满足，恐怕我们会不得已起诉。
佳作共赏
Dear Sir/Madam,
I'm writing t make a cmplaint abut the pr service in yur restaurant.
Our family went t yur restaurant t have supper last Friday evening.It was a pity that ne f yur waiters shuld speak s rudely t us and spill sme ht sup ver my father,leaving us all in panic. What's wrse,we unexpectedly fund that there was a wrm in ur dish!All these left us in anger.Nne f us had a gd appetite.And we all left withut eating anything.
Therefre,I demand peple invlved shuld aplgize t us.Besides,yu shuld nt nly return the mney we paid fr the meal,but als give us twice the sum as a punishment.I'm lking frward t hearing frm yu as sn as pssible.
Yurs,
Li Hua
*注：本书"佳作共赏"栏目中画波浪线的部分可作模板背诵。
（2022·福建省惠安第一中学二模）
假设你是李华，两周前你从网上订购了一套英语书虫系列读物（Bkwrm Series），昨天才收到货，且包装破损、数量不足。请就此向网点客服写邮件投诉。要点如下：
1．介绍购物情况；
2．反映存在问题；
3．提出解决方案。
注意：1．词数100左右；
2．可以适当增加细节，以使行文连贯；
3．开头语已为你写好，不计入总次数。
T whm it may cncern,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
_________________________________________________________________
Li Hua
【答案】T whm it may cncern,
I’m ne f yur custmers. I rdered a set f Bkwrm Series n yur website tw weeks ag, but I didn’t receive them until yesterday. And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn. T make matters wrse, it is nt a cmplete set, as I fund ne bk missing.
I’m srry t have received such pr service, and I believe I have every right t ask yu t deal with this prblem. I hpe that yu either return my mney r deliver a new set f bks t me. Besides, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Li Hua
【详解】本文是写一篇投诉信，内容是向网点客服投诉自己所购书籍包装破损、数量不足。在写此类信件的时候，除了要明确的表述自己的不满，更重要的是要让对方明白并尽快解决自己的问题。本文要点已经给出，成文时要注意以下几点：反映的问题的内容一定要明确而具体；实事求是地说明此问题给自己所带来的不便、比如时间或精神上的损失等等；同时明确提出解决或赔偿方案，注意所提出的要求要合理；在提出自己的希望，表示希望尽快解决自己的问题的同时，要礼貌的表示感谢。
【范文亮点】And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn.“s…that”结构。
I believe I have every right t ask yu t deal with this prblem.宾语从句。
I hpe that yu either return my mney r deliver a new set f bks t me.宾语从句。
（2022·四川·树德中学模拟预测）
假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bb写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
可以适当增加细节，以使行文连贯。
Dear Bb,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】Dear Bb,
I’m Li Hua, ne f yur custmers. I am writing t express my dissatisfactin with yur prduct.
I bught a watch in yur shp and received it yesterday. T my disappintment, there are sme prblems. First f all, the watch didn’t arrive n schedule. In additin, nt nly is it f the wrng clr but als it’s f the wrng brand. I am sure yu can thrughly understand my discntent. And I wnder if yu culd return my mney r change a new ne fr me.
I hpe yur service can be imprved t live up t buyers’ expectatins. Yur kind cnsideratin t my prblems wuld be highly appreciated. Lking frward t yur reply at yur earliest cnvenience.
Yurs sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bb。
【详解】1.词汇积累
表达：express→ vice
按时：n schedule →n time
此外：In additin→ what’s mre
完全地：thrughly→ cmpletely
2.句式拓展
简单句变复合句
原句：I hpe yur service can be imprved t live up t buyers' expectatins.
拓展句：I hpe yur service can be imprved s that it can live up t buyers' expectatins.
【点睛】[高分句型1]In additin, nt nly is it f the wrng clr but als it's f the wrng brand.（运用了nt nly…but als的句型，其中nt nly后用部分倒转。）
[高分句型2]And I wnder if yu culd return my mney r change a new ne fr me.
（运用了if引导的宾语从句。）
（2022·甘肃·天水市第一中学模拟预测）
假定你是李华，半个月前你从国外某网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。请就此向网店客服写邮件投诉。
要点如下：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
注意：
1.词数100词左右；
2. 可适当增加细节，以使行文连贯。
T whm it may cncern,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs faithfully,
Li Hua
【答案】T whm it may cncern,
I’m ne f yur custmers. I’m writing t make a cmplaint abut yur gds.
T begin with, I rdered a ntebk cmputer and a set f English nvels n yur website tw weeks ag, but I didn’t receive them until yesterday. Besides, t my disappintment, the cmputer I received isn’t the ne I rdered. If yu refer t my riginal rder, yu will find that I requested a Mdel 506 cmputer. Hwever, Mdel 480 reached me instead, causing me much incnvenience. T make matters wrse, the bks are far frm satisfying, as I fund sme pages missing. Therefre, I hpe yu can slve the matter fr me. I wnder if yu can take back thse yu sent ut and replace them with a Mdel 506 cmputer and a new set f bks.
I wuld appreciate it if yu culd give due attentin t this matter. Lking frward t yur reply.
Yurs faithfully,
Li Hua
【分析】本文是一片应用文，就所购买的电脑和小说像克服进行问题投诉。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态主要为一般过去时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
第二步：列提纲（重点词组）
make a cmplaint abut; receive; riginal; incnvenience; send ut; take back; appreciate
第三步：连词成句
1. T begin with, I rdered a ntebk cmputer and a set f English nvels n yur website tw weeks ag, but I didn’t receive them until yesterday.
2. Besides, t my disappintment, the cmputer I received isn’t the ne I rdered.
3. Hwever, Mdel 480 reached me instead, causing me much incnvenience.
4. T make matters wrse, the bks are far frm satisfying, as I fund sme pages missing.
5. Therefre, I hpe yu can slve the matter fr me.
6. I wnder if yu can take back thse yu sent ut and replace them with a Mdel 506 cmputer and a new set f bks.
7. I wuld appreciate it if yu culd give due attentin t this matter.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：t begin with
2.表并列补充关系：besides, t make matters wrse
3.表转折对比关系：hwever
4.表因果关系：therefre
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。
【点睛】[高分句型1] Hwever, Mdel 480 reached me instead, causing me much incnvenience. (运用了现在分词作状语)
[高分句型2] I wnder if yu can take back thse yu sent ut and replace them with a Mdel 506 cmputer and a new set f bks. (运用了if引导的宾语从句)
（2022·山东·泰安一中一模）
假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr. White写一封投诉信。内容包括:
1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
注意:
1. 词数80词左右。
2. 可适当增加细节，以使行文连贯。
Dear Mr. White,
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】Dear Mr. White,
I’m Li Hua, head f the life department f the Students’ Unin. On behalf f the students, I’m writing t express ur dissatisfactin with the schl cafeteria.
First, it has a limited number f dishes and the daily specials are the same each week. Secndly, there is a lack f healthy fd, such as salads r fish n the menu. Anther thing is that we have t stand in line fr a lng time befre we can get the meal.
We wuld much appreciate it if yu culd attend t this matter as sn as pssible.
Yurs sincerely,
Li Hua
【分析】本文是一篇应用文，就食堂最近出现的问题给餐厅负责人Mr. White写一封投诉信。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态应为一般现在时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
第二步:列提纲（重点词组）
n behalf f; limited; a lack f; appreciate等
第三步：连词成句
1. On behalf f the students, I’m writing t express ur dissatisfactin with the schl cafeteria.
2. First, it has a limited number f dishes and the daily specials are the same each week.
3. Secndly, there is a lack f healthy fd, such as salads r fish n the menu.
4. We wuld much appreciate it if yu culd attend t this matter as sn as pssible.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First f all, Firstly/First, Secndly, And then, Finally, In the end, At last
2.表并列补充关系：What is mre, Besides, Mrever, Furthermre, In additin As well as, including,
3.表转折对比关系：Hwever, On the cntrary, but, Althugh+ clause(从句), In spite f+ n/ding
4.表因果关系：Because, As, S, Thus, Therefre, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了较多主从复合句，如：Anther thing is that we have t stand in line fr a lng time befre we can get the meal.这句话用到了that引导的表语从句和befre引导的时间状语从句。此外We wuld much appreciate it if yu culd attend t this matter as sn as pssible.这句话则使用if所引导的条件状语从句。此外文章还使用了一些高级表达，如n behalf f; limited; a lack f; appreciate等。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
（2021·江西师大附中三模）
假定你是李华,一个月前你从网上订购了两双运动鞋,今天才到货,且包装破损,尺码不符.请就此事向网店客服写邮件投诉，要点如下：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
注意：1.词数100左右；
2.可适当增加细节，以使行文连贯；
3.开头和结尾已给出，不计入总词数。
Dear Sir/Madam,
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Lking frward t yur reply.
Yurs,
Li Hua
【答案】Dear Sir/Madam,
I am ne f yur custmers. I rdered tw pairs f sprts shes n yur website ne mnth ag, but I didn’t receive them until tday. Much t my disappintment, the shes were s prly packed up that the cver f them was trn. T make matters wrse, they are f the wrng size.
I am srry t have received such pr service, and I believe I have the very right t ask yu t deal with this prblem. I hpe that yu either return my mney r deliver new nes t me. What is mre, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Yurs,
Li Hua
【分析】这是一篇应用文，要求写一封信。
【详解】第一步：审题。审题的目的是获取重要信息。通过审题我们可以确定几个方面的信息。第一，1. 介绍购物情况；2. 反映存在问题；3. 提出解决方案。第二，人称为第一人称。第三，时态为一般现在时。
第二步：布局段落，确定主要段落，次要段落，段落数量。这篇写作段落数量为三段。第一段，介绍购物情况。第二段， 反映存在问题；提出解决方案。第三段，期望回复。
第三步：确定关键词汇和短语:custmers，cmplaint, rdered, srry, receive, tday， disappintment，prly ,packed up, be trn, wrng size, pr service, have the very right t d sth , deal with ,return my mney ,deliver new nes t me, be infrmed f, tw pairs f sprts she， n yur website ，ne mnth ag。
第四步：确定较为高级的句子 引导的结果状语从句Much t my disappintment, the shes were s prly packed up that the cver f them was trn. that引导的宾语从句I hpe that yu either return my mney r deliver new nes t me。
第五步：注意书写，保持卷面整洁，避免划线，乱擦。
【点睛】文章思路清晰，语言规范，段落整齐，语篇连贯，层次清晰。使用了较为高级的句式 引导的结果状语从句Much t my disappintment, the shes were s prly packed up that the cver f them was trn. that引导的宾语从句I hpe that yu either return my mney r deliver new nes t me。
高级句式的应用提升了写作的档次，整个短文显示出了作者高水平的英语表达能力。
（2021·浙江·一模）
假如你是李华，你最近在某网站购得一部电子书阅读器( Kindle)，却发现商品存在一些质量问题。请你给商品负责人写一封电子邮件进行投诉，要点如下:
1. 购买时间；
2. 质量问题；
3. 你的要求。
注意:
1、词数80左右；
2、可适当增加细节，以使行文连贯。
Dear Sir / Madam,
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】Dear Sir / Madam,
I'm writing t cmplain abut a Kindle that I purchased frm yur website n May 1st.
After ne week f its purchase, I find it desn't wrk as expected. The battery desn't last lng after being recharged, perhaps merely half a day. Wrse than that, the wrds n the screen are nt distinct enugh, which I think is damaging t my eyesight.
I have been a devted custmer f yur cmpany and I hpe yu will lk int the matter seriusly and replace the faulty Kindle with a new ne as guaranteed. Thank yu!
Yurs sincerely,
Li Hua
【分析】这是一篇应用文写作。
【详解】第1步：根据提示可知，要求写一篇投诉信；假如你是李华，你最近在某网站购得一部电子书阅读器( Kindle)，却发现商品存在一些质量问题。请你给商品负责人写一封电子邮件进行投诉，要点如下:1. 购买时间；2. 质量问题；3. 你的要求。
第2步：根据写作要求，确定关键词（组），如：cmplain abut（投诉），purchase（购买），as expected（正如预期的），recharge（再充电）；Wrse than（更糟的是）；distinct enugh（足够清晰）等。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】范文内容完整，语言规范，语篇连贯，词数适当。作者在范文中使用了较多高级表达方式，如I'm writing t cmplain abut a Kindle that I purchased frm yur website n May 1st.和which I think is damaging t my eyesight.运用了定语从句；I have been a devted custmer f yur cmpany and I hpe yu will lk int the matter seriusly and replace the faulty Kindle with a new ne as guaranteed.运用了and引导并列句和宾语从句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
（2021·上海嘉定·二模）
假定你是李华，近日搭乘某国际航班回国，旅途的糟糕经历令你很不愉快。现请用英文给该航空公司写一封投诉信。要点包括：
1．陈述写信原因；
2．投诉内容：航班延误、服务不周到等。
3．提出你的要求。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。
Dear Sir r Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
【答案】Dear Sir r Madam:
My name is Li Hua. I’m writing this letter ttell yu my terrible flight experience nBA793 n April 3rd. 2012.
The first truble started when the flight waslisted as Delayed . Fr what seemed an eternity we were stuck atthe airprt and nne came t ffer us any expl anati n. Sevenhurs later, when all the passengers finallygt n bard, we were tld that we had t keepn waiting fr anther hur due t the badweather! If we had been infrmed earlier, wewuld have chsen t stay in the waiting rm. What was wrse, upn my arrival, I f undmy check- in suitcase which was newly bught ut f shape, and its handle was brken !
I m lking frward t an explanatin abutthis unpleasant experience and I str nglysuggest that yur cmpany d smething tprvide quality service t the fliers.
Sincerely
Li Hua
【分析】本文书面表达属于应用文，要求写一封投诉信。
【详解】第1步：根据提示可知，本文是一封投诉信：假定你是李华，近日搭乘某国际航班回国，旅途的糟糕经历令你很不愉快。现请用英文给该航空公司写一封投诉信。要点包括：1．陈述写信原因；2．投诉内容：航班延误、服务不周到等。3．提出你的要求。
第2步：根据写作要求确定关键词，如：terrible flight experience（可怕的航班经历）；all the passengers（所有的乘客）；in the waiting rm（在候诊室）；ut f shape（变形）等。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态语态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】本文是一封投诉信，内容完整，语言规范，语篇连贯，词数适当。另外全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。同时文中使用高级句子。The first truble started when the flight waslisted as Delayed .句中when引导时间状语从句；Fr what seemed an eternity we were stuck atthe airprt and nne came t ffer us any expl anati n.介词后面what引导宾语从句；If we had been infrmed earlier, wewuld have chsen t stay in the waiting rm.句中使用if引导的虚拟语气；I f undmy check- in suitcase which was newly bught ut f shape, and its handle was brken !句中which引导定语从句。
（2021·浙江杭州·一模）
假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给网站写一封投诉信, 包括以下内容：
1.写信的目的；
2.投诉内容：
3.要求：重新邮寄或退款；
4.询问：若寄回, 谁承担寄费?
注意：1.词数80左右；2.可以适当增加细节，以使行文连贯；
3.开头语已经为你写好。
Dear Sir，
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website. _____________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua
【答案】Dear Sir，
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website. What I rdered was a pair f black size-nine shes but I received a pair f white, size-8.5 shes instead. Wrse still, there was a ten-day delay in delivering my shes, which shuld have been received n April 10.
Fr the abve reasns, I demand either a new pair f black size-nine shes be psted t me immediately r I be given a full refund. Als, if I send back the wrng shes, will yur cmpany pay fr the pstage?
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua
【分析】这篇书面表达属于应用类作文，要求写一封投诉信。
【详解】第1步：根据提示可知，假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给网站写一封投诉信。人称为第一人称，时态应为一般过去时和一般将来时。
第2步：根据写作要求，确定关键词（组），如：rder订购，wrse still更糟糕的是，delay延期，demand要求，a full refund全额退款，send back退还，pay fr为…而付钱。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】作者在范文中使用了较多高级表达方式，如：Wrse still, there was a ten-day delay in delivering my shes, which shuld have been received n April 10. 定语从句的运用；Fr the abve reasns, I demand either a new pair f black size-nine shes be psted t me immediately r I be given a full refund.宾语从句的运用。本文内容完整，语言规范，语篇连贯，词数适当。另外全文中没有中国式英语的句式，显示了很高的驾驭英语的能力，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
（2021·云南·建水县第六中学一模）
假设你是李华，双12你从网上购买了一套英文小说，昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1.介绍购物情况；
2.反映存在问题；
3.提出解决方案。
注意：1.词数100词左右；
2.可适当增加细节，使行文连贯；
3.开头结尾已给出，不计入总词数。
可能用到的生词：投诉cmplaint
T whm it may cncern,
I am ne f yur custmers._______________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________
Lking frward t yur reply.
Yurs,
Li Hua
【答案】T whm it may cncern,
I am ne f yur custmers. I rdered a set f English nvels n yur website n December 12th, but I didn’t receive them until yesterday. And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn. What’s wrse, it is nt a cmplete set, as I fund ne bk missing.
I am srry t have received such pr service, and I believe I have the right t ask yu t slve this prblem. I hpe that yu either return my mney r deliver a new set f bks t me. Besides, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Sincerely,
Li Hua
【分析】本文是一篇提纲类书面表达，要求考生把自己当成李华，双12你从网上购买了一套英文小说，昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。全文使用一般现在时和一般过去时为主，并以第一人称为主。
第1步：审题。根据提示可知，本篇为一封电子邮件；要求考生以李华的身份向网店客服写邮件投诉。全文使用一般现在时和一般过去时为主，并以第一人称为主。
第2步：组织要点。介绍购物情况；反映存在问题；提出解决方案。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【详解】本篇范文结构完美，条理清晰。范文时态和人称运用准确，涵盖了文字提示要求的所有要点，且有适当的个人发挥。考生运用了多样式的句型结构，整篇文章富有变化，并不死板。尽量运用了高级的语法结构，如状语从句…the bks were s prly packed up that the cver f ne bk was trn. 在介绍所购买商品时，运用了较多的串联成分，如besides，what’s mre等等。这些高级语法结构的运用提升了文章的层次，显示了很强的驾驭语言的能力。
（2021·江西·一模）
假如你是李华，在某餐厅就餐时不满意餐厅的服务，请根据以下内容向餐厅经理写一封投诉信，内容如下：
1.投诉内容（没有保留预定位置,食物不新鲜，服务员态度不好等）；
2.希望得到妥善处理。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。
Dear Sir/Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
_________________________________________________________________
Yurs,
Li Hua
【答案】Dear Sir/Madam,
I am Li Hua, a custmer f yur restaurant. I am writing t yu because f the unpleasant experience we had in yur restaurant.
Last Friday, I bked a table near the windw fr dinner in yur restaurant in advance because I was t treat my tw American friends t a typical Chinese meal. But I was quite disappinted at yur service. We went there at the time as arranged, nly t be tld there were n seats available. What annyed us mst was that when we explained it t the waitress, instead f helping us slve the prblem, she shuted at us rudely. Besides, when we began ur dinner, we fund the fd nt fresh and sme dishes were t salty.
Thus, it is my sincere hpe that yu can lk int the case and take sme measures t prevent such things happening again. I’d appreciate it if yu culd give me a reasnable explanatin as sn as pssible.
Yurs,
Li Hua
【导语】本篇作文属于书信表达。假如你是李华，在某餐厅就餐时不满意餐厅的服务，请根据以下内容向餐厅经理写一封投诉信。
【详解】1. 词汇积累
因为：because f →wing t
帮助：help→ assist
而且：besides →mrever
大声叫：shut →scream
2.句式拓展
简单句变复合句
原句：I am writing t yu because f the unpleasant experience we had in yur restaurant.
拓展句：I am writing t yu because we had the unpleasant experience in yur restaurant.
【点睛】【高分句型1】 I am writing t yu because f the unpleasant experience we had in yur restaurant.（运用省略that的定语从句）
【高分句型2】Thus, it is my sincere hpe that yu can lk int the case and take sme measures t prevent such things happening again. （运用了that引导的主语从句）
体裁
命题形式
写作主题
2022
新高考
I卷
应用文
邀请信
写邮件邀请外教进行一次访谈
II卷
应用文
邀请信
写邮件邀请外教进行一次访谈
全国卷
乙卷
说明文
投稿
利用填表调查结果给报社投稿
甲卷
应用文
投稿
以世界海洋日为主题向英文征文比赛投稿
2021
新高考
I卷
应用文
投稿
校刊yuth庆祝十周年，向校刊表达自己经历，并送上祝福
II卷
应用文
投稿
校刊yuth庆祝十周年，向校刊表达自己经历，并送上祝福
全国卷
乙卷
应用文
发言稿
以“be smart nline learners”为主题写一篇发言稿参赛
甲卷
应用文
征求建议
征求外国朋友建议，哪些中国传统文化更吸引外国友人
2020
全国卷
I卷
应用文
投稿
写一篇以身边值得尊敬和爱戴的人为题投稿参赛
II卷
应用文
日记
写一篇英文短文介绍上周末采摘活动
III卷
应用文
求助信
给外教写一封信，请帮忙指导
申购情况
实际情况
颜色
黑色
白色
号数
9
8.5
到货日期
4月10日
4月20日
投诉信常用于解决诸如消费者权益受损、正常生活受到干扰等问题，要直截了当地表明自己的诉求，不能拖泥带水。其结构一般如下：
①、自我介绍并说明投诉问题
②、给出投诉原因
③、提出解决方案，希望问题能够得到解决
素材精粹
【高分句型】
首段：写信目的
I am writing t infrm yu f my dissatisfactin
我写信告诉您我对…的不满。
I have been a devted regular custmer f yur stre fr years,but ne thing happening recently dissatisfied me. 多年来我都是贵店忠实的常客，但最近发生的一件事让我不满意。
主体部分：投诉原因
Firstly,I had much difficulty./truble in... 首先，在……方面，我碰到了许多困难。
2 .It desn't wrk s well as yu describe in yur advertisement.
它不像你在广告中描述的那么好用。
3.This errr put us in a difficult situatin,as we had
这个错误使我们陷入困境，因为我们不得不…
尾段：提出解决办法，希望得到答复
Culd I please ask yu t lk int these matters in detail?
我能请您详细调查一下这些事情吗？
I hpe yu can deal with the prblems as sn as pssible and make up fr my lss.
我希望您能尽快处理问题，弥补我的损失。
I'm afraid that if these cnditins are nt met,we may be frced t take legal actin.
如果这些条件得不到满足，恐怕我们会不得已起诉。
佳作共赏
Dear Sir/Madam,
I'm writing t make a cmplaint abut the pr service in yur restaurant.
Our family went t yur restaurant t have supper last Friday evening.It was a pity that ne f yur waiters shuld speak s rudely t us and spill sme ht sup ver my father,leaving us all in panic. What's wrse,we unexpectedly fund that there was a wrm in ur dish!All these left us in anger.Nne f us had a gd appetite.And we all left withut eating anything.
Therefre,I demand peple invlved shuld aplgize t us.Besides,yu shuld nt nly return the mney we paid fr the meal,but als give us twice the sum as a punishment.I'm lking frward t hearing frm yu as sn as pssible.
Yurs,
Li Hua
*注：本书"佳作共赏"栏目中画波浪线的部分可作模板背诵。
（2022·福建省惠安第一中学二模）
假设你是李华，两周前你从网上订购了一套英语书虫系列读物（Bkwrm Series），昨天才收到货，且包装破损、数量不足。请就此向网点客服写邮件投诉。要点如下：
1．介绍购物情况；
2．反映存在问题；
3．提出解决方案。
注意：1．词数100左右；
2．可以适当增加细节，以使行文连贯；
3．开头语已为你写好，不计入总次数。
T whm it may cncern,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
_________________________________________________________________
Li Hua
【答案】T whm it may cncern,
I’m ne f yur custmers. I rdered a set f Bkwrm Series n yur website tw weeks ag, but I didn’t receive them until yesterday. And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn. T make matters wrse, it is nt a cmplete set, as I fund ne bk missing.
I’m srry t have received such pr service, and I believe I have every right t ask yu t deal with this prblem. I hpe that yu either return my mney r deliver a new set f bks t me. Besides, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Li Hua
【详解】本文是写一篇投诉信，内容是向网点客服投诉自己所购书籍包装破损、数量不足。在写此类信件的时候，除了要明确的表述自己的不满，更重要的是要让对方明白并尽快解决自己的问题。本文要点已经给出，成文时要注意以下几点：反映的问题的内容一定要明确而具体；实事求是地说明此问题给自己所带来的不便、比如时间或精神上的损失等等；同时明确提出解决或赔偿方案，注意所提出的要求要合理；在提出自己的希望，表示希望尽快解决自己的问题的同时，要礼貌的表示感谢。
【范文亮点】And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn.“s…that”结构。
I believe I have every right t ask yu t deal with this prblem.宾语从句。
I hpe that yu either return my mney r deliver a new set f bks t me.宾语从句。
（2022·四川·树德中学模拟预测）
假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bb写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
可以适当增加细节，以使行文连贯。
Dear Bb,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】Dear Bb,
I’m Li Hua, ne f yur custmers. I am writing t express my dissatisfactin with yur prduct.
I bught a watch in yur shp and received it yesterday. T my disappintment, there are sme prblems. First f all, the watch didn’t arrive n schedule. In additin, nt nly is it f the wrng clr but als it’s f the wrng brand. I am sure yu can thrughly understand my discntent. And I wnder if yu culd return my mney r change a new ne fr me.
I hpe yur service can be imprved t live up t buyers’ expectatins. Yur kind cnsideratin t my prblems wuld be highly appreciated. Lking frward t yur reply at yur earliest cnvenience.
Yurs sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bb。
【详解】1.词汇积累
表达：express→ vice
按时：n schedule →n time
此外：In additin→ what’s mre
完全地：thrughly→ cmpletely
2.句式拓展
简单句变复合句
原句：I hpe yur service can be imprved t live up t buyers' expectatins.
拓展句：I hpe yur service can be imprved s that it can live up t buyers' expectatins.
【点睛】[高分句型1]In additin, nt nly is it f the wrng clr but als it's f the wrng brand.（运用了nt nly…but als的句型，其中nt nly后用部分倒转。）
[高分句型2]And I wnder if yu culd return my mney r change a new ne fr me.
（运用了if引导的宾语从句。）
（2022·甘肃·天水市第一中学模拟预测）
假定你是李华，半个月前你从国外某网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。请就此向网店客服写邮件投诉。
要点如下：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
注意：
1.词数100词左右；
2. 可适当增加细节，以使行文连贯。
T whm it may cncern,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs faithfully,
Li Hua
【答案】T whm it may cncern,
I’m ne f yur custmers. I’m writing t make a cmplaint abut yur gds.
T begin with, I rdered a ntebk cmputer and a set f English nvels n yur website tw weeks ag, but I didn’t receive them until yesterday. Besides, t my disappintment, the cmputer I received isn’t the ne I rdered. If yu refer t my riginal rder, yu will find that I requested a Mdel 506 cmputer. Hwever, Mdel 480 reached me instead, causing me much incnvenience. T make matters wrse, the bks are far frm satisfying, as I fund sme pages missing. Therefre, I hpe yu can slve the matter fr me. I wnder if yu can take back thse yu sent ut and replace them with a Mdel 506 cmputer and a new set f bks.
I wuld appreciate it if yu culd give due attentin t this matter. Lking frward t yur reply.
Yurs faithfully,
Li Hua
【分析】本文是一片应用文，就所购买的电脑和小说像克服进行问题投诉。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态主要为一般过去时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
第二步：列提纲（重点词组）
make a cmplaint abut; receive; riginal; incnvenience; send ut; take back; appreciate
第三步：连词成句
1. T begin with, I rdered a ntebk cmputer and a set f English nvels n yur website tw weeks ag, but I didn’t receive them until yesterday.
2. Besides, t my disappintment, the cmputer I received isn’t the ne I rdered.
3. Hwever, Mdel 480 reached me instead, causing me much incnvenience.
4. T make matters wrse, the bks are far frm satisfying, as I fund sme pages missing.
5. Therefre, I hpe yu can slve the matter fr me.
6. I wnder if yu can take back thse yu sent ut and replace them with a Mdel 506 cmputer and a new set f bks.
7. I wuld appreciate it if yu culd give due attentin t this matter.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：t begin with
2.表并列补充关系：besides, t make matters wrse
3.表转折对比关系：hwever
4.表因果关系：therefre
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。
【点睛】[高分句型1] Hwever, Mdel 480 reached me instead, causing me much incnvenience. (运用了现在分词作状语)
[高分句型2] I wnder if yu can take back thse yu sent ut and replace them with a Mdel 506 cmputer and a new set f bks. (运用了if引导的宾语从句)
（2022·山东·泰安一中一模）
假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr. White写一封投诉信。内容包括:
1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
注意:
1. 词数80词左右。
2. 可适当增加细节，以使行文连贯。
Dear Mr. White,
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】Dear Mr. White,
I’m Li Hua, head f the life department f the Students’ Unin. On behalf f the students, I’m writing t express ur dissatisfactin with the schl cafeteria.
First, it has a limited number f dishes and the daily specials are the same each week. Secndly, there is a lack f healthy fd, such as salads r fish n the menu. Anther thing is that we have t stand in line fr a lng time befre we can get the meal.
We wuld much appreciate it if yu culd attend t this matter as sn as pssible.
Yurs sincerely,
Li Hua
【分析】本文是一篇应用文，就食堂最近出现的问题给餐厅负责人Mr. White写一封投诉信。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态应为一般现在时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
第二步:列提纲（重点词组）
n behalf f; limited; a lack f; appreciate等
第三步：连词成句
1. On behalf f the students, I’m writing t express ur dissatisfactin with the schl cafeteria.
2. First, it has a limited number f dishes and the daily specials are the same each week.
3. Secndly, there is a lack f healthy fd, such as salads r fish n the menu.
4. We wuld much appreciate it if yu culd attend t this matter as sn as pssible.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First f all, Firstly/First, Secndly, And then, Finally, In the end, At last
2.表并列补充关系：What is mre, Besides, Mrever, Furthermre, In additin As well as, including,
3.表转折对比关系：Hwever, On the cntrary, but, Althugh+ clause(从句), In spite f+ n/ding
4.表因果关系：Because, As, S, Thus, Therefre, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了较多主从复合句，如：Anther thing is that we have t stand in line fr a lng time befre we can get the meal.这句话用到了that引导的表语从句和befre引导的时间状语从句。此外We wuld much appreciate it if yu culd attend t this matter as sn as pssible.这句话则使用if所引导的条件状语从句。此外文章还使用了一些高级表达，如n behalf f; limited; a lack f; appreciate等。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
（2021·江西师大附中三模）
假定你是李华,一个月前你从网上订购了两双运动鞋,今天才到货,且包装破损,尺码不符.请就此事向网店客服写邮件投诉，要点如下：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
注意：1.词数100左右；
2.可适当增加细节，以使行文连贯；
3.开头和结尾已给出，不计入总词数。
Dear Sir/Madam,
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Lking frward t yur reply.
Yurs,
Li Hua
【答案】Dear Sir/Madam,
I am ne f yur custmers. I rdered tw pairs f sprts shes n yur website ne mnth ag, but I didn’t receive them until tday. Much t my disappintment, the shes were s prly packed up that the cver f them was trn. T make matters wrse, they are f the wrng size.
I am srry t have received such pr service, and I believe I have the very right t ask yu t deal with this prblem. I hpe that yu either return my mney r deliver new nes t me. What is mre, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Yurs,
Li Hua
【分析】这是一篇应用文，要求写一封信。
【详解】第一步：审题。审题的目的是获取重要信息。通过审题我们可以确定几个方面的信息。第一，1. 介绍购物情况；2. 反映存在问题；3. 提出解决方案。第二，人称为第一人称。第三，时态为一般现在时。
第二步：布局段落，确定主要段落，次要段落，段落数量。这篇写作段落数量为三段。第一段，介绍购物情况。第二段， 反映存在问题；提出解决方案。第三段，期望回复。
第三步：确定关键词汇和短语:custmers，cmplaint, rdered, srry, receive, tday， disappintment，prly ,packed up, be trn, wrng size, pr service, have the very right t d sth , deal with ,return my mney ,deliver new nes t me, be infrmed f, tw pairs f sprts she， n yur website ，ne mnth ag。
第四步：确定较为高级的句子 引导的结果状语从句Much t my disappintment, the shes were s prly packed up that the cver f them was trn. that引导的宾语从句I hpe that yu either return my mney r deliver new nes t me。
第五步：注意书写，保持卷面整洁，避免划线，乱擦。
【点睛】文章思路清晰，语言规范，段落整齐，语篇连贯，层次清晰。使用了较为高级的句式 引导的结果状语从句Much t my disappintment, the shes were s prly packed up that the cver f them was trn. that引导的宾语从句I hpe that yu either return my mney r deliver new nes t me。
高级句式的应用提升了写作的档次，整个短文显示出了作者高水平的英语表达能力。
（2021·浙江·一模）
假如你是李华，你最近在某网站购得一部电子书阅读器( Kindle)，却发现商品存在一些质量问题。请你给商品负责人写一封电子邮件进行投诉，要点如下:
1. 购买时间；
2. 质量问题；
3. 你的要求。
注意:
1、词数80左右；
2、可适当增加细节，以使行文连贯。
Dear Sir / Madam,
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】Dear Sir / Madam,
I'm writing t cmplain abut a Kindle that I purchased frm yur website n May 1st.
After ne week f its purchase, I find it desn't wrk as expected. The battery desn't last lng after being recharged, perhaps merely half a day. Wrse than that, the wrds n the screen are nt distinct enugh, which I think is damaging t my eyesight.
I have been a devted custmer f yur cmpany and I hpe yu will lk int the matter seriusly and replace the faulty Kindle with a new ne as guaranteed. Thank yu!
Yurs sincerely,
Li Hua
【分析】这是一篇应用文写作。
【详解】第1步：根据提示可知，要求写一篇投诉信；假如你是李华，你最近在某网站购得一部电子书阅读器( Kindle)，却发现商品存在一些质量问题。请你给商品负责人写一封电子邮件进行投诉，要点如下:1. 购买时间；2. 质量问题；3. 你的要求。
第2步：根据写作要求，确定关键词（组），如：cmplain abut（投诉），purchase（购买），as expected（正如预期的），recharge（再充电）；Wrse than（更糟的是）；distinct enugh（足够清晰）等。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】范文内容完整，语言规范，语篇连贯，词数适当。作者在范文中使用了较多高级表达方式，如I'm writing t cmplain abut a Kindle that I purchased frm yur website n May 1st.和which I think is damaging t my eyesight.运用了定语从句；I have been a devted custmer f yur cmpany and I hpe yu will lk int the matter seriusly and replace the faulty Kindle with a new ne as guaranteed.运用了and引导并列句和宾语从句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
（2021·上海嘉定·二模）
假定你是李华，近日搭乘某国际航班回国，旅途的糟糕经历令你很不愉快。现请用英文给该航空公司写一封投诉信。要点包括：
1．陈述写信原因；
2．投诉内容：航班延误、服务不周到等。
3．提出你的要求。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。
Dear Sir r Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
【答案】Dear Sir r Madam:
My name is Li Hua. I’m writing this letter ttell yu my terrible flight experience nBA793 n April 3rd. 2012.
The first truble started when the flight waslisted as Delayed . Fr what seemed an eternity we were stuck atthe airprt and nne came t ffer us any expl anati n. Sevenhurs later, when all the passengers finallygt n bard, we were tld that we had t keepn waiting fr anther hur due t the badweather! If we had been infrmed earlier, wewuld have chsen t stay in the waiting rm. What was wrse, upn my arrival, I f undmy check- in suitcase which was newly bught ut f shape, and its handle was brken !
I m lking frward t an explanatin abutthis unpleasant experience and I str nglysuggest that yur cmpany d smething tprvide quality service t the fliers.
Sincerely
Li Hua
【分析】本文书面表达属于应用文，要求写一封投诉信。
【详解】第1步：根据提示可知，本文是一封投诉信：假定你是李华，近日搭乘某国际航班回国，旅途的糟糕经历令你很不愉快。现请用英文给该航空公司写一封投诉信。要点包括：1．陈述写信原因；2．投诉内容：航班延误、服务不周到等。3．提出你的要求。
第2步：根据写作要求确定关键词，如：terrible flight experience（可怕的航班经历）；all the passengers（所有的乘客）；in the waiting rm（在候诊室）；ut f shape（变形）等。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态语态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】本文是一封投诉信，内容完整，语言规范，语篇连贯，词数适当。另外全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。同时文中使用高级句子。The first truble started when the flight waslisted as Delayed .句中when引导时间状语从句；Fr what seemed an eternity we were stuck atthe airprt and nne came t ffer us any expl anati n.介词后面what引导宾语从句；If we had been infrmed earlier, wewuld have chsen t stay in the waiting rm.句中使用if引导的虚拟语气；I f undmy check- in suitcase which was newly bught ut f shape, and its handle was brken !句中which引导定语从句。
（2021·浙江杭州·一模）
假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给网站写一封投诉信, 包括以下内容：
1.写信的目的；
2.投诉内容：
3.要求：重新邮寄或退款；
4.询问：若寄回, 谁承担寄费?
注意：1.词数80左右；2.可以适当增加细节，以使行文连贯；
3.开头语已经为你写好。
Dear Sir，
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website. _____________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua
【答案】Dear Sir，
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website. What I rdered was a pair f black size-nine shes but I received a pair f white, size-8.5 shes instead. Wrse still, there was a ten-day delay in delivering my shes, which shuld have been received n April 10.
Fr the abve reasns, I demand either a new pair f black size-nine shes be psted t me immediately r I be given a full refund. Als, if I send back the wrng shes, will yur cmpany pay fr the pstage?
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua
【分析】这篇书面表达属于应用类作文，要求写一封投诉信。
【详解】第1步：根据提示可知，假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给网站写一封投诉信。人称为第一人称，时态应为一般过去时和一般将来时。
第2步：根据写作要求，确定关键词（组），如：rder订购，wrse still更糟糕的是，delay延期，demand要求，a full refund全额退款，send back退还，pay fr为…而付钱。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】作者在范文中使用了较多高级表达方式，如：Wrse still, there was a ten-day delay in delivering my shes, which shuld have been received n April 10. 定语从句的运用；Fr the abve reasns, I demand either a new pair f black size-nine shes be psted t me immediately r I be given a full refund.宾语从句的运用。本文内容完整，语言规范，语篇连贯，词数适当。另外全文中没有中国式英语的句式，显示了很高的驾驭英语的能力，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
（2021·云南·建水县第六中学一模）
假设你是李华，双12你从网上购买了一套英文小说，昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1.介绍购物情况；
2.反映存在问题；
3.提出解决方案。
注意：1.词数100词左右；
2.可适当增加细节，使行文连贯；
3.开头结尾已给出，不计入总词数。
可能用到的生词：投诉cmplaint
T whm it may cncern,
I am ne f yur custmers._______________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________
Lking frward t yur reply.
Yurs,
Li Hua
【答案】T whm it may cncern,
I am ne f yur custmers. I rdered a set f English nvels n yur website n December 12th, but I didn’t receive them until yesterday. And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn. What’s wrse, it is nt a cmplete set, as I fund ne bk missing.
I am srry t have received such pr service, and I believe I have the right t ask yu t slve this prblem. I hpe that yu either return my mney r deliver a new set f bks t me. Besides, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Sincerely,
Li Hua
【分析】本文是一篇提纲类书面表达，要求考生把自己当成李华，双12你从网上购买了一套英文小说，昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。全文使用一般现在时和一般过去时为主，并以第一人称为主。
第1步：审题。根据提示可知，本篇为一封电子邮件；要求考生以李华的身份向网店客服写邮件投诉。全文使用一般现在时和一般过去时为主，并以第一人称为主。
第2步：组织要点。介绍购物情况；反映存在问题；提出解决方案。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【详解】本篇范文结构完美，条理清晰。范文时态和人称运用准确，涵盖了文字提示要求的所有要点，且有适当的个人发挥。考生运用了多样式的句型结构，整篇文章富有变化，并不死板。尽量运用了高级的语法结构，如状语从句…the bks were s prly packed up that the cver f ne bk was trn. 在介绍所购买商品时，运用了较多的串联成分，如besides，what’s mre等等。这些高级语法结构的运用提升了文章的层次，显示了很强的驾驭语言的能力。
（2021·江西·一模）
假如你是李华，在某餐厅就餐时不满意餐厅的服务，请根据以下内容向餐厅经理写一封投诉信，内容如下：
1.投诉内容（没有保留预定位置,食物不新鲜，服务员态度不好等）；
2.希望得到妥善处理。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。
Dear Sir/Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
_________________________________________________________________
Yurs,
Li Hua
【答案】Dear Sir/Madam,
I am Li Hua, a custmer f yur restaurant. I am writing t yu because f the unpleasant experience we had in yur restaurant.
Last Friday, I bked a table near the windw fr dinner in yur restaurant in advance because I was t treat my tw American friends t a typical Chinese meal. But I was quite disappinted at yur service. We went there at the time as arranged, nly t be tld there were n seats available. What annyed us mst was that when we explained it t the waitress, instead f helping us slve the prblem, she shuted at us rudely. Besides, when we began ur dinner, we fund the fd nt fresh and sme dishes were t salty.
Thus, it is my sincere hpe that yu can lk int the case and take sme measures t prevent such things happening again. I’d appreciate it if yu culd give me a reasnable explanatin as sn as pssible.
Yurs,
Li Hua
【导语】本篇作文属于书信表达。假如你是李华，在某餐厅就餐时不满意餐厅的服务，请根据以下内容向餐厅经理写一封投诉信。
【详解】1. 词汇积累
因为：because f →wing t
帮助：help→ assist
而且：besides →mrever
大声叫：shut →scream
2.句式拓展
简单句变复合句
原句：I am writing t yu because f the unpleasant experience we had in yur restaurant.
拓展句：I am writing t yu because we had the unpleasant experience in yur restaurant.
【点睛】【高分句型1】 I am writing t yu because f the unpleasant experience we had in yur restaurant.（运用省略that的定语从句）
【高分句型2】Thus, it is my sincere hpe that yu can lk int the case and take sme measures t prevent such things happening again. （运用了that引导的主语从句）
体裁
命题形式
写作主题
2022
新高考
I卷
应用文
邀请信
写邮件邀请外教进行一次访谈
II卷
应用文
邀请信
写邮件邀请外教进行一次访谈
全国卷
乙卷
说明文
投稿
利用填表调查结果给报社投稿
甲卷
应用文
投稿
以世界海洋日为主题向英文征文比赛投稿
2021
新高考
I卷
应用文
投稿
校刊yuth庆祝十周年，向校刊表达自己经历，并送上祝福
II卷
应用文
投稿
校刊yuth庆祝十周年，向校刊表达自己经历，并送上祝福
全国卷
乙卷
应用文
发言稿
以“be smart nline learners”为主题写一篇发言稿参赛
甲卷
应用文
征求建议
征求外国朋友建议，哪些中国传统文化更吸引外国友人
2020
全国卷
I卷
应用文
投稿
写一篇以身边值得尊敬和爱戴的人为题投稿参赛
II卷
应用文
日记
写一篇英文短文介绍上周末采摘活动
III卷
应用文
求助信
给外教写一封信，请帮忙指导
申购情况
实际情况
颜色
黑色
白色
号数
9
8.5
到货日期
4月10日
4月20日
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